Special Services Representative

Job Summary

Assists passengers who have special requirements, such as unaccompanied minors, VIP passengers, and passengers requiring wheelchair assistance.

$17.00/hr

• Assists and transports passengers requiring wheelchair assistance to/from assigned gate.
• Carries, pushes, lifts, or pulls luggage for any passenger requesting assistance.
• Safely lifts passengers up/down stairs of aircraft and in/out of wheelchairs.
• Escorts VIP passengers and unaccompanied minors to/from flights and/or to meet a receiving adult.
• Reads appropriate paperwork to identify name, flight information, date and special service request details to ensure passengers are taken to the correct destination.
• Properly tags baggage to ensure they are routed to the correct destination.
• Gathers wheelchairs in the concourse and returns them to the staging area for use.

• HS Diploma, GED or Equivalent.
• Passenger Service Agent Learning Plan
• TSA
  - General Security Awareness
• FAA
  - Dangerous Goods Awareness
• OJT
  - Passenger Assistance Equipment as required

• Adaptability:
  The ability to remain fully functional by adapting to changing circumstances (environment, procedures, people).
• Conduct:
  Making a good first impression and sustaining it for a long time.
• Ensure Safe & Secure environment:
  The ability to consider S&S as the number one priority at all times, respecting compliance, rules and regulations in all actions taken into the role.
• Focus on Customer:
  The ability and willingness to find out what the customer wants and needs and to act accordingly, taking the organization's costs and benefits into account.
• Listening:
  The ability to show one absorbs and understands important (non-) verbal information and to ask further questions when necessary.
• Problem Analysis:
  The ability to detect problems, recognize important information, and link various data; to trace potential causes and look for relevant details.
• Sociability:
  The ability to be comfortable in people's company, to meet people easily, to mingle freely.
• Stress Management:
  The ability to perform under pressure and in adversity.

• Remain in a stationary position 50% of the time.
• Occasionally move about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery such as a calculator, copy machine and computer printer.
• Walk short distances.
• Reach above and/or below shoulder.
• Handle/grasp documents or office equipment.
• Sit and/or stand for short or extended periods of time.
• Lift/carry/move objects, files and documents up to 10 pounds.
• Work in an office environment using standard office equipment.
• Talk, listen, and speak clearly on telephone.
• Maintain regular and punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.

• Want your pay in advance? Access your pay when you need it through Daily Pay app!
• Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care? Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
• Want to invest in your future? 401k program offered!
• Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!