Branch Manager

Position Overview

As a full‑time Branch Manager within PNC’s Phoenix South Region Branch Banking organization, you will be based in Mesa, AZ at the Fiesta District Branch (1325 W Southern Ave., Mesa, AZ 85202). PNC is an in‑office company that fosters collaboration and a supportive culture. You will lead all aspects of branch performance, drive revenue, build customer loyalty, and ensure operational excellence.

• Lead all aspects of branch performance, including revenue and customer loyalty.
• Drive business banking results through business development and community involvement.
• Collaborate with eco‑system partners to grow branch revenue and share‑of‑wallet.
• Manage risk, compliance, and regulatory guidelines, mitigating sales‑practice risk.
• Build and develop a high‑performing team via attraction, onboarding, coaching, and development.
• Utilize a branded sales process to achieve sales targets and customer loyalty.
• Coach staff on consultative selling to improve client financial well‑being.
• Leverage technology‑enabled interactions to provide solutions and advice‑oriented consultation.
• Resolve customer issues effectively, making banking easy for clients.
• Connect PNC initiatives to deliver a seamless omni‑channel experience.
• Drive employee experience, acquiring and retaining talent through effective onboarding and coaching.
• Ensure employees meet performance and activity expectations through ongoing performance management.
• Model PNC values by cultivating an inclusive workplace.
• Manage operational, human capital, reputational, and business risk.

• Minimum of 3+ years of related experience in branch banking or equivalent.
• Proficiency in banking, client counseling, and customer experience (CX).
• Strong people‑management, decision‑making, and proactive behavior skills.
• Knowledge of branch banking services, digital awareness, effective communication, and managing multiple priorities.
• Experience with sales management and goal achievement.
• Understanding of balance sheet and income statement fundamentals.
• No required degree; comparable combination of education, job‑specific certification(s), and experience is acceptable.
• Compliance with background checks as required by regulatory standards.

PNC offers a comprehensive benefits package that includes medical, prescription drug, dental, vision, life insurance, disability protection, 401(k) with employer match, pension and stock purchase plans, dependent care reimbursement, adoption and surrogacy assistance, educational assistance, and a robust wellness program. Paid time off includes maternity and parental leave, paid holidays, annual vacation, and sick days.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA).

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