Payment Processing Specialist posted about ago Falck Internal Mesa, AZ

Payment Processing Specialist (Cash Application Specialist)

At Falck US, Revenue Cycle Management isn’t just numbers — it’s how we help people after some of the most stressful moments in their lives. When we post payments accurately and reconcile cash correctly, we make it easier for patients, payors, and our colleagues in Operations, Insurance Relations, and Patient Experience to do the right thing.

We are looking for someone who is detail‑oriented, dependable, and ready to take ownership of daily cash posting and bank reconciliation activities using cash spreadsheets and internal systems.

In this role you will:

• Post daily cash, including checks, ACH, EFT, credit card payments, and other remittances as applicable.
• Use daily cash spreadsheets to track incoming deposits, posting status, unapplied cash, and reconciliation items.
• Perform bank reconciliation activities to ensure deposits and receipts match bank activity and internal records.
• Research and resolve payment discrepancies, short pays, overpays, duplicate payments, and unidentified cash.
• Apply payments, contractual adjustments, write-offs, and other account‑level activity accurately in the billing system.
• Review remittance advice and supporting documentation to ensure payments are posted according to payer instructions and internal guidelines.
• Monitor and resolve unapplied and misapplied cash in a timely manner.
• Communicate with payors, internal teams, and leadership as needed to resolve payment or reconciliation issues.
• Maintain accurate records and supporting documentation for all cash posting and reconciliation activity.
• Assist with month‑end closing support, reporting, and cash balancing activities.
• Identify trends or recurring issues in cash posting and reconciliation and elevate concerns to leadership.
• Follow established SOPs and internal controls to maintain accuracy and compliance.
• Support process improvement efforts to strengthen cash posting efficiency and reconciliation accuracy.

• Strong attention to detail and accuracy.
• 2+ years of experience in a Revenue Cycle environment, focusing on cash posting, payment application, and reconciliation.
• Ability to work independently, manage daily deadlines, and prioritize multiple tasks.
• Strong problem‑solving and analytical skills.
• Comfortable working with spreadsheets, financial data, and internal billing systems.
• Clear written and verbal communication skills.
• Ability to work collaboratively with internal departments and external payors.
• Dependable, organized, and able to follow structured processes consistently.

• Full‑time benefits (medical, dental, vision, life)
• 401(k) with company match
• Training and career development

• Small to medium office or shared workspace
• Work varied shifts to include days, nights, weekends, and holidays

• Ability to sit for long periods of time
• Ability to use a computer for long periods of time
• Ability to use hands to handle, control, or feel objects, tools, or controls
• Ability to repeat the same movements for long periods of time
• Ability to push and lift up to 25 lbs.

This job description is a summary of duties, it is by no means an all‑inclusive list but is merely a broad guide of expected duties.

Falck is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, sexual orientation, genetic information, veteran status, or any other characteristic protected by state or federal law.