Lead Teller

Position Overview

Lead Teller in PNC’s Retail organization, based in Mesa, AZ. The role focuses on coaching, mentoring, and leading tellers to deliver a unique customer experience while improving financial wellbeing and loyalty. This is a full‑time, in‑office position with no visa sponsorship.

• Coach, mentor, and lead tellers by example to ensure consistent, high‑quality service.
• Process a variety of customer interactions, educating customers on alternatives and banking opportunities.
• Perform lobby engagement activities to connect with customers and position PNC products.
• Educate customers on technology, tools, and resources for managing financial transactions.
• Communicate clearly, handle transactions accurately, and resolve problems following established procedures.
• Assist the Branch Manager with performance management and new‑hire selection processes.
• Adhere to all policies and procedures, demonstrating sound judgment within established limits.
• Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

• Preferred
  
  Skills:
  
  Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales, Accuracy and Attention to Detail, Addressing Customer Needs, Coaching Others, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs.
• Experience:
  
  1+ years of related experience; a university degree is not required, but related experience, product knowledge, or a comparable combination of education, certification, and experience (including military service) may be considered.
• Education:
  
  No degree required.
• Certifications:
  
  None required.
• Licenses:
  None required.

Comprehensive benefits for eligible full‑time employees, including medical, prescription drug, dental, vision, life insurance, short‑ and long‑term disability, 401(k) with company match, pension, stock purchase plans, dependent‑care reimbursement, wellness program, paid time off (including maternity/parental leave, holidays, vacation days), and educational assistance.

Applicants who require accommodations to complete the application process may contact  or call 877‑968‑7762 and say "Workday". All information will be kept confidential and used only as needed to provide reasonable accommodations.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to FDIA, SAFE Act, and FINRA requirements.