Specialist, Unwinds at DriveTime Mesa, AZ

What's Under the Hood

Drive Time Family of Brands includes in‑house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services roughly $17billion in finance receivables for Drive Time and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.

This position involves partnering with Drive Time and Carvana to assign qualifying accounts for repossession, resulting in reversing a car loan to resell and monitoring transportation. The role requires attention to detail, timeliness, and leveraging multiple systems to accomplish tasks.

• Complete a thorough review of delinquent accounts before creating an order for repossession
• Review unwinds paperwork submitted to ensure 100% accuracy while partnering with Drive Time dealership to return documents and make any necessary updates
• Once recovered, coordinate the transportation between the repossession vendor and dealership
• Utilize sound judgment when necessary to have the drop location updated by the dealership
• Partner with the Drive Time dealership to complete vehicle inspection
• Undo loans, calculate and assist in processing refunds owed to customers in a timely manner
• Assist management in reviewing vehicle damages for escalation
• Send documentation to customers to outline the unwind process and the impacts to the customer
• Work within our servicing platform as system of record for customer information and payment schedules as well as other systems to assign and monitor recovery efforts
• Assign and communicate status updates on Carvana assignments to the appropriate point of contact
• Perform other related duties as assigned

• Clear, concise and professional written and oral communications and interpersonal skills
• Comfortable with legal jargon and ability to identify legal risks based on defined process and procedures
• Strong time management and organizational skills, and ability to maintain a consistent and positive demeanor in a fast‑paced work environment
• Professional and persuasive communication skills
• Ability to prioritize and multi‑task to ensure the achievement of assigned performance objectives
• Ability to effectively apply professional acumen and communication skills to favorably resolve issues escalated from internal and external customers
• Ability to drive departmental compliance with FDCPA requirements
• Knowledge of collection policies/procedures including skip tracing and the Fair Debt Collection Practices Act (FDCPA), and local state repossession law
• Self‑motivated with strong decision‑making capabilities; ability to self‑start
• Ability to work in an accurate, detail‑oriented and highly productive manner

• High School Diploma, GED, or equivalent certification
• Experience with Microsoft Office such as Excel, Outlook and Word
• 2+ years of experience in loss mitigation, collections, and/or financial services; administrative or data entry experience preferred
• Associate degree or bachelor’s degree in business or related field may be used as a proxy for experience

• Must be able to remain in a stationary position at least 75% of the time
• Occasionally move about inside the office to access file cabinets, office machinery, etc.
• Requires visual acuity and manual dexterity to constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer
• Frequently communicate with internal and external customers. Must be able to exchange accurate information in these situations
• Position may require moving objects up to 20 pounds

• Medical, dental, and vision – Drive Time Family of Brands covers a sizable portion of insurance premiums to ensure employees receive top‑tier healthcare coverage
• 401(k) plan, company‑paid life insurance, short and long‑term disability coverage
• Opportunities for professional growth, with a strong track record of internal promotion
• Tuition reimbursement program
• Wellness program offering coaching, self‑guided journeys, cash incentives and discounts on medical premiums through engagement in healthy activities
• Competitive pay
• Game room with ping‑pong and pool tables, and other recreational facilities
• In‑house gym for employee fitness
• Social events, team competitions, and company outings
• Paid time off including wellness days, holidays, and additional vacation for part‑time employees

Hiring is contingent upon successful completion of our background and drug screening process. Drive Time is a drug‑free, tobacco‑free workplace and an Equal Opportunity Employer.