Real Time Crime Center Operator

This position is a non-sworn position responsible for conducting real time assessments and supporting priority calls for service by gathering and disseminating critical information in real time back to first responders and public safety supervisors who are responsible for the management of public safety emergencies. These emergencies will include events such as in-progress violent crimes and serious traffic accidents. Specific duties include using available real-time video feeds and law enforcement information systems to aid responding officers with updated information as action unfolds, proactively monitoring real-time video feeds to identify and recognize possible crimes in progress and requesting an officer response, evaluating computer-aided dispatch (CAD) calls or incoming 911 calls to determine if additional intelligence can be gathered and provided to responding officers, writing supplemental reports, and monitoring police alarm panels.

This class performs related duties as required.

Work is performed under the general direction of a Police Sergeant, or other sworn police employee. This class is distinguished from a Public Safety 911 Operator by the latter’s responsibility for receiving incoming calls from the public and gathering information from the caller to determine if an officer should be dispatched. A Real Time Crime Center Operator works rotating shifts, including weekends and holidays.

This class is FLSA non-exempt.

Please refer to the link below for the full job description and additional information regarding assignments, preferred qualifications, and essential functions.

Employee Values
:
All employees of the City of Mesa are expected to uphold and exhibit the City’s shared employee values of Knowledge, Respect, and Integrity.

Graduation from high school or GED and two years’ work experience in a law enforcement/public safety environment.

Because of the confidential, sensitive nature of information handled, successful completion of a background investigation is required. Candidates given a conditional job offer will be required to pass a psychological evaluation. Must successfully pass Terminal Operator Certification (TOC) from the Department of Public Safety within one year of employment.

Due to the safety and/or security sensitive nature of this classification, individuals shall be subject to pre-employment or pre-placement alcohol, drug and/or controlled substance testing as outlined in City policy and procedures.

• Experience as a sworn law enforcement officer, police/fire dispatcher, or 911 operator is desirable.
• Some (6 months - 1 year) experience utilizing a computer to enter and retrieve information is preferred.

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