Site Operations Manager- ABA

MeBe is a provider of evidence-based therapies for children with autism and other special needs. Our mission is to empower families, professionals, and communities by educating and training them on evidence-based approaches. Our secret sauce? Play-filled, research-based care across multi-disciplines including OT, Speech and ABA.

At MeBe, you’ll be offered more than a job. You’ll receive training and support to help you develop your career and grow as an individual. You’ll work with extraordinary team members who share a common goal, to help children with autism be their best selves. Your days will be filled with meaning and purpose.

MeBe is seeking a Site Operations Manager to support the day-to-day non-clinical operations of our Spring Learning Center. This hands-on role focuses on executing operational processes, supporting staffing and scheduling needs, monitoring attendance, and assisting with client onboarding and ongoing support, while ensuring daily activities align with company policies, safety standards, and compliance requirements.

Note:

This role is expected to work on-site, Monday through Friday during core business hours
, with consistent availability aligned to the Learning Center’s operational needs.

About You:

• You take pride in your work, pay attention to the small details and have a reputation for doing high quality work.

• You value transparency and operate with candor and compassion. You inspire others to be their best selves.

• You love to weave fun and laughter into whatever you do. Making a positive impact is what drives you

• You value individuality and find yourself gravitating towards people with other interests who think outside the box, and push the status quo.

About What You ll Work On:

• Serve as the primary operational leader for the Learning Center, overseeing all non-clinical operations to ensure day-to-day efficiency, consistency, and readiness.

• Collaborate closely with cross-functional partners, including Revenue Cycle, Contracts and Credentialing, Scheduling, Business Development, Recruiting, and People Operations, to address site-specific needs and support broader organizational goals.

• Implement, monitor, and enforce company policies, procedures, and compliance standards, ensuring operational alignment and regulatory adherence.

• Partner with Scheduling to optimize billable utilization, proactively reduce cancellations, and minimize gaps in service delivery.

• Monitor staff and client attendance patterns to support appropriate scheduling coverage, operational efficiency, and continuity of care.

• Oversee facility operations, including safety, cleanliness, and overall readiness; conduct quarterly safety inspections and lead required emergency drills, such as fire drills.

• Manage operational resources by tracking and ordering supplies, maintaining equipment, and coordinating repairs and vendors as needed.

• Support Learning Center administrative functions, including document management, internal coordination, site events, and approved social media or community updates.

• Oversee the full client lifecycle, including onboarding, ongoing monthly check-ins, and discharge planning, ensuring a smooth, supportive, and well-communicated experience for families at every stage.

• Serve as a visible point of contact for families and visitors, greeting guests and maintaining a professional, welcoming, and family-centered environment within the Learning Center.

• Monitor and maintain high client satisfaction through proactive communication, early identification of concerns, and timely issue resolution.

• Advocate for client and family needs by partnering closely with the Clinical Team to address questions, concerns, and service adjustments.

• Support client retention and responsible growth by thoughtfully introducing additional MeBe services when aligned with family needs and clinical recommendations.

• Ensure documentation and follow-through related to client interactions, feedback, and resolutions are completed accurately and in a timely manner.

• Monitor daily site operations and workforce performance, proactively…