Director of Pharmacy Services

Remote

Before we opened Strive Pharmacy we were unsatisfied with the current state of the pharmaceutical industry. Most of the current pharmaceuticals only offer a one size fits all approach and often come with unwanted and potentially dangerous side effects. We found that through compounding we can offer a much more personalized solution to medicine.

Through this we have been able to help patients get the results they are seeking for their personal needs. After years of working for corporate chains we took the risk and opened Strive Pharmacy. We are dedicated to providing a better experience for each customer and clinic that we work with. Come see the Strive difference.

We’re flipping the script with personal medicine. We strive to interrupt an industry that has been closed to personalized care, accessibility, and nuance for too long. We strive to shift a reactive view of self-care and ignite a proactive baseline-shifting approach to health for all. ‘The human element’ is our crux and catalyst, driving all that we do, whether we’re interacting with patients, providers, or practices.

We’re here to partner with those ready for a change. More than a compounding pharmacy, we’re on a mission to positively disrupt healthcare as we know it. Strive is about more than medicine. Strive is about striving for the personal side of healthcare.

Job Title:
Director of Pharmacy Services (Non-Dispensing Pharmacy Operations)Location:
Mesa, AZ/Remote. Preference will be given to local applicants. If remote-this role will require travel to Mesa, AZ one week per month.

Department:
Pharmacy Operations - CX

Reports To:

Vice President of Customer Experience
Classification:
Full-time, Exempt

Role summary

The Director of Pharmacy Services will lead non-dispensing pharmacy operations at Strive Compounding Pharmacy, including Data Entry, Clinical Review, and Customer Care. This leader will set strategy, drive operational excellence, elevate the patient and prescriber experience, and build high-performing teams of managers, pharmacists, and pharmacy technicians in a fast-paced, highly regulated environment. The ideal candidate combines deep pharmacy operations and customer service expertise with a passion for people leadership, process improvement, and collaboration.

Key responsibilities

• Create a roadmap for scaling non-dispensing operations with measurable outcomes tied to patient/provider experience
• Lead and develop managers and teams across Data Entry, Clinical Review, and Customer Care, fostering a culture of accountability, service, and continuous improvement.
• Own day-to-day non-dispensing operations, ensuring accuracy, compliance, efficiency, and exceptional service for patients, prescribers, and partners.
• Partner closely with the VP of Customer Experience to set a scalable strategy, define KPIs, and execute on operational and experience-focused initiatives.
• Design, implement, and refine workflows, SOPs, and training programs that support quality, turnaround time, and regulatory compliance.
• Collaborate with Quality, Compliance, and IT to maintain adherence to state and federal regulations and to leverage technology for workflow optimization.
• Use data and performance metrics to identify trends, solve operational issues, and drive improvements in productivity, service levels, and customer satisfaction.
• Lead change management efforts related to new systems, processes, and service offerings, ensuring effective communication and adoption across teams.

Qualifications

• Doctor of Pharmacy (Pharm
  
  D) preferred; active pharmacist or pharmacy technician license in good standing required.
• 5+ years of experience in pharmacy operations, with at least 2 years in a senior leadership or director-level role.
• Experience in a compounding or specialty pharmacy environment is preferred.
• Demonstrated success leading multi-team operations with a track record of scaling operations
• Strong knowledge of pharmacy workflows, regulatory requirements, and quality principles.
• Proven track record of building teams, coaching leaders, and improving processes using data and metrics.
• Exc…