SMI Case Manager

Job Overview

Don t like sitting at a desk all day? Then go where the real work is happening! As our new SMI Case Manager, you ll be active in the community, meeting people where they are.

Monday-Friday, 8am-5pm. This role is field-based, working in office and in the community.

Location: 325 N. Stapley Dr., Mesa Az

Centro Esperanza offers specialized services for Serious Mental Illness (SMI) populations focusing on case management and psychiatric services. SMI Case Managers meet clients where they are most comfortable and able to receive services, in office or in the community.

Under the direction of the Clinical Coordinator, you are going to coordinate, monitor, and provide direct services to members and families at the clinic and in the community, including case management, rehabilitation, support, and crisis intervention services. You will collaborate often in a multi-disciplinary team setting to develop individual service plans (ISPs) for individuals with a serious mental illness and to provide or coordinate all services identified.

As the SMI Case Manager, you are committed to meeting members where they are and providing services in the office, in the community, at their place of employment, and at home as appropriate.

Must meet minimum monthly productivity standards.

• Coordinate care across multiple providers, working with families, behavioral health, medical, and community resources to ensure every service in the individualized plan is delivered.
• Provide hands-on support, from crisis intervention to resource navigation, assisting clients in maintaining and improving their behavioral health services and daily functioning.
• Manage and monitor service plans by developing, implementing, and updating individualized service plans, ensuring continuity of care and smooth transitions between levels of service.
• Handle case management essentials such as conducting assessments, maintaining accurate clinical records, screening for financial entitlements, and facilitating referrals to community resources.
• Engage in outreach and follow-up, tracking missed appointments and participating in case conferences to keep clients connected and supported.
• Be active in the community, meeting clients where they are most able to receive services, providing transportation as needed.

To be considered a qualified behavioral health technician or a behavioral health paraprofessional, a person must have one of the following combinations of education, license and/or behavioral health work experience:

• Bachelor’s degree in behavioral health-related field required. One year behavioral health work experience preferred, or
• Bachelor’s degree in non-behavioral health related field and 30 semester hours in behavioral health education and two years behavioral health work experience, or
• Associate’s degree in behavioral health related field and four years behavioral health work experience, or
• Associate’s degree in non-behavioral health related field and 30 semester hours in behavioral health education and five years behavioral health work experience, or
• Has a high school diploma or equivalent and 18 credit hours of post-high school education in a field related to behavioral health completed no more than 4 years before the date of proposed employment and 2 years full time behavioral health experience OR 4 years of behavioral health work experience.

An associate degree, high school diploma or high school equivalency diploma.

• And meets one of the following criteria:
• Six weeks of behavioral health work experience in any setting (jails, hospitals, clinics, schools, etc.) or
• Has experienced six weeks of continuous onsite direction from a behavioral health professional, a behavioral health technician, or a behavioral health paraprofessional who has at least six months of behavioral health work experience.

• Fingerprint clearance card
• Valid drivers license and ability to travel throughout the community
• Ability to obtain CPR/First Aid

• Generous Paid Holiday
• Employee…