Patient Services Coordinator III

Join Arizona’s Leader in Minimally-Invasive Pain Care

About Advanced Spine and Pain (ASAP)

Advanced Spine and Pain (ASAP) is a comprehensive interventional pain practice with twelve locations across Arizona. We pride ourselves on individualized patient treatment programs driven by an outcomes program developed by our own physicians. Our physicians are board-certified specialists, and our non-physician providers typically have years of experience in interventional pain management

ASAP is committed to whole-patient care, having launched an integrated behavioral health program at our Phoenix locations. This collaboration makes us the first interventional pain management group in the state to implement a behavioral health integration program at our practices.

Innovative Treatments
:
We offer cutting-edge, minimally-invasive procedures designed to provide effective pain relief with limited downtime.

• Collaborative Environment
  :
  Our team of top specialists works together to provide the best medical care and experience to our patients.
• Patient-Centered Care
  :
  We focus on individualized treatment plans to ensure optimal outcomes for our patients.

We value our employees and offer a comprehensive benefits package, including:

• Paid Time Off (PTO)
• Sick Time
• 401(k) Retirement Plan
• Medical, Dental, and Vision Insurance
• Seven Paid Holidays

We are currently seeking dedicated professionals to join our team in various roles across our Arizona locations. Whether you're a seasoned healthcare provider or looking to start your career in pain management, ASAP offers opportunities for growth and development.

Apply Today

If you're passionate about providing exceptional patient care and want to be part of a pioneering team in pain management, we encourage you to apply.

JOB TITLE:
Patient Services Coordinator – Level 3

FLSA STATUS (Exempt/Non-Exempt):
Non-Exempt

SUPERVISION RECEIVED:
Reports to Surgery Scheduling Lead/Admin

SUPERVISION EXERCISED:
None

This position serves as the primary point of contact within each location for surgical scheduling. Primary duties include meeting with patients in the exam room to schedule surgeries as ordered, providing a comprehensive surgical packet with instructions, and ensuring all pre-surgical orders and requirements are communicated and completed prior to the surgery date. This role also involves notifying representatives of scheduled surgeries and maintaining accurate documentation in the EMR.

Additionally, responsible for providing front desk support and ensuring a smooth patient experience, including backing up the front desk check-in person when needed, but primarily responsible for checking patients out and scheduling all types of appointments for the practice—such as follow-ups, procedures, chiropractic, vascular, and other specialty visits.

• Serve as the primary point of contact for surgical scheduling in the office, including:
  • Scheduling surgeries with patients live in the exam room as they are ordered.
  • Handing out surgical packets and all pre-surgical orders/tests that must be completed prior to the surgery date.
  • Scheduling related appointments such as pre and post ops, psych evaluations and DME dispensing/scheduling if authorization is required.
• Manage surgical schedules and surgical block time
• Primary responsibility is scheduling surgeries, secondary to checking patients out and back up to the check-in person as needed.
• Schedule all types of appointments for the practice, including but not limited to:
  • Follow-ups, procedures, chiropractic, vascular, and other specialty visits.
• Verify and maintain up-to-date information on PCPs, specialists, and other providers as needed.
• Update the EMR and maintain accurate, current documentation for all patient interactions and scheduled services.
• Enter new surgical orders into system and notify administrative staff of a new order.
• Notify representatives of scheduled surgeries in a timely manner.
• Maintain HIPAA compliance and provide excellent customer service.
• Responsible for communicating to leadership when schedules are less than full to maximize clinic, facility, and physician time in…