Receptionist, Healthcare

Purpose of Position

Responsible for being the first point of contact for S.T.A.R. – Stand Together And Recover Centers, Inc. at a center in person and over the phone. In line with our company culture we are seeking a candidate who is friendly, reliable, punctual, dependable, and professional.

• Greet all individuals entering the building.
• Demonstrates a professional appearance of self, agency, and service in a positive, cooperative and enthusiastic manner.
• Shows respect, flexibility, and positive attitude for others when dealing with members, employees, and visitors.
• Answers S.T.A.R. – Stand Together And Recover Centers, Inc. center business lines, routes calls to appropriate person, takes messages, and delivers to proper person.
• Provides clerical support services to staff as needed.
• Maintains guest sign in log.
• Maintains daily member logs (signing in and out) are accurate.
• Ensures members complete daily activity logs, organizes them, and turns them in to quality assurance billing specialist.
• Attends staff meetings as required.
• Provides outreach calls to new or non-attending members.
• Assists members find appropriate chores.
• Maintains STAR dollar distribution.
• Coordinates internal and external member transportation requests within required time frame, including interpretation services.
• Communicates the intake and document updates for new and possible members for STAR.
• Attends staff meetings and required training classes.
• Utilizes Outlook for emails, calendar, and Microsoft Teams communication as directed.
• Performs other duties as required.

GED or high school diploma is required.

Customer service experience is preferred.

• Basic computer skills (Word, Outlook, Excel, PowerPoint).
• Must possess good communication skills.
• Must demonstrate time management, organizational, and judgment skills.
• Must be professional and friendly.
• Must work independently and be a recovery focused team player.
• Self-identify as a Peer by the Inter National Association of Peer Supporters (iNAPS) or Mental Health America definition and/or have (or have had a history) of a Mental Health/Behavioral Health or Substance Use/Abuse Diagnosis.
• At least 21 years of age.
• Valid Driver’s License.
• Criminal Background Check verification.
• Pre Hire and Random Drug/Alcohol screening.