Patient Services Specialist

Overview

Community Bridges, Inc. (CBI) is an integrated behavioral healthcare agency offering residential, outpatient, inpatient, patient‑centered medical homes, medication‑assisted treatment, and crisis services to individuals experiencing opioid use disorder, homelessness, and mental illness across Arizona.

The Patient Services Specialist is responsible for the front‑end business operations for the assigned clinic, including patient registration, verification of demographic information, creating and maintaining patient electronic charts, answering incoming calls, routing as needed, and scheduling intake appointments within established time frames in the CBI EHR/EPM scheduling system. The role also obtains necessary demographic information, completes insurance verifications for each patient visit, identifies patient amounts due, and, for uninsured patients, evaluates potential funding sources and identifies those eligible for AHCCCS, referring them to the eligibility and enrollment specialist.

The specialist notifies a clinical team member when registration is completed and schedules follow‑up appointments as indicated by the clinical team.

• Perform patient registration and verify patient demographic information.
• Create and maintain patient electronic charts.
• Answer incoming calls and route inquiries appropriately.
• Schedule intake appointments within established time frames using CBI EHR/EPM system.
• Obtain demographic and insurance information for each visit.
• Complete insurance verifications and identify amounts due.
• Identify potential funding sources for uninsured patients.
• Determine eligibility for AHCCCS and refer patients to the enrollment specialist.
• Notify clinical team when registration is completed.
• Schedule follow‑up appointments as indicated by the clinical team.

• High school diploma or GED required; bachelor’s degree in business or healthcare preferred.
• One to three years of experience with insurance verification and/or front desk experience in a medical office setting preferred but not required.
• Knowledge of AHCCCS, insurance, and strong customer service skills required.
• Equivalent combination of education and experience acceptable.

• Generous PTO accrual (5 weeks).
• Medical, dental, vision, disability, life, supplemental plans.
• Hospital indemnity / critical illness insurance.
• Pet insurance.
• Dependent care savings, health care savings.
• 401(k) with employer match – 100% vested upon enrollment.
• Wellness programs.
• Tuition reimbursement and scholarship programs, incentives, and more.

CBI values its employees and offers ample opportunities for professional growth through ongoing training and support. Employees enjoy a supportive leadership team, competitive compensation, a 5‑week PTO plan, and a wide range of benefits. The organization has been recognized as one of the top ten healthiest mid‑size employers in the Valley for the past four years. CBI treats patients from all walks of life and believes in maintaining the dignity of human life.

Recovery is possible!

CBI operates 26 state‑of‑the‑art locations that provide integrated care and uphold a “no wrong door” approach to treatment, enabling staff to dramatically improve patients’ quality of life.