Community Engagement Coordinator

Community Engagement Coordinator page is loaded## Community Engagement Coordinator locations:
Banner Health Corp Mesa (525 W Brown Rd) time type:
Full time posted on:
Posted Todayjob requisition :
R4434394
** Primary City/State:
** Mesa, Arizona
** Department Name:
** Consumer Care-Corp
*
* Work Shift:

** Day
* * Job Category:
** Marketing and Communications Health care is constantly changing, and at Banner Health, we are at the front of that change. We are leading health care to make the experience the best it can be. We want to change the lives of those in our care – and the people who choose to take on this challenge. If changing health care for the better sounds like something you want to be part of, we want to hear from you.

We are seeking candidates who are motivated and enthusiastic to be part of the Community Engagement team . Within this position you will be responsible for registering interested parties in prenatal education classes, medical symposiums/conferences, and clinical certification courses. This role also includes scheduling new patient appointments with primary care providers. You must be able to communicate well with our patients and provide extraordinary customer service.

There is room for growth and this role offers great stability.
** Department:
Consumer Experience
***
* Location:

Banner Health Corp Mesa (525 W Brown Rd)
**** Duties:
Registering interested parties in prenatal education classes, medical symposiums/conferences, and clinical certification courses. This role also includes scheduling new patient appointments with primary care providers.
**** Shift M-F 8 AM-4:30 PM
**** Training: 8 AM-4:30 PM
**** Three year's call center experience would be helpful.
**** No holidays, no on call shifts
** Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

POSITION SUMMARY This position efficiently responds to and processes inbound and outbound calls, emails, digital commerce applications and leverages tools for symptom based call evaluation. This position manages incoming member/patient calls to evaluate call purpose and acuity utilizing established protocols, documenting the purpose, information and resultant disposition of the call. Also facilitates appropriate referrals to physicians, services, and facilities, and/or directs individuals to other departments or services that may meet the patient needs.

Manages and maintains class registry information and reservations online.

CORE FUNCTIONS
1. Accurately and efficiently processes a high volume of incoming, outgoing and interdepartmental calls providing information to callers and responding to caller requests in a professional, confidential and courteous manner. Follows written and computer based procedures to ensure that calls are processed according to individual facility guidelines.
2. Initial point of contact for calls and messages to the Nurse Now line prior to routing to RN Triage staff.  Utilizes symptom-based guidelines and documents all calls for medical/legal purposes using appropriate tools. Documents in a timely manner to ensure compliance with established policies and procedures. Determines the acuity of situation/needs and routes callers to the appropriate level of care or resolution.
3. Maintains accurate documentation and entry of information into Cerner, BHN database and other databases. Maintains accurate documentation and encounter information related to this work.
4. Effectively communicates and builds impactful relationships through written, digital and verbal channels with patients, facilities, providers and other clinical colleagues to ensure an easy, empathetic, solution-orientated patient experience, included but not limited to phone, chat, email, electronic medical record messaging and other digital channels.
5. Provides customers with physician or other provider referrals upon request via phone or email. Completes reservations for community education and events facilitated and offered by Banner. Follows detailed instructions provided to accurately and efficiently complete reservation and referral requests. Maintains and organizes class and event schedule as well as physician profiles within a database, paperwork and/or documentation and ensures the confidentiality of those items.
6. As assigned, process payments and ensure security and confidentiality of electronic credit card payments, adjustments, correspondence, refunds, in an accurate and timely manner, meeting goals in work quality and productivity. Coordinates with other staff members and department staff as necessary ensure correct processing. May perform other office and clerical support work…