Patient Experience Specialist Mesa, AZ

Patient Experience Specialist – Mesa, AZ

Falck Revenue Cycle Management

• Full-Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Generous Paid Time-Off

This position is onsite in Mesa, AZ

Pay rate: starting at $18 an hour

Falck is seeking a dynamic and empathetic individual to join our team as a Patient Experience Specialist. As a Patient Experience Specialist, you will play a crucial role in ensuring the highest level of care and satisfaction for our patients during their interactions with Falck's RCM Billing Office. The candidate will be a natural fit for our three core values:
We are committed to care, we build trust, and together we create more value. This position requires excellent communication skills, empathy, and a commitment to providing a positive and supportive experience for individuals in emergency situations.

• Interact with patients and their families in a professional and empathetic manner, addressing concerns and providing information about billing procedures.
• Respond to patient inquiries about billing, insurance coverage, and payment options clearly and helpfully.
• Educate patients on their financial responsibilities, coordinate payment plans when necessary, and aid in navigating insurance processes.
• Establish and maintain positive relationships with patients regarding outstanding balances, assisting with billing inquiries and payment options.
• Ensure compliance with healthcare privacy laws and confidentiality standards.
• Accurately record patient information and maintain confidentiality in accordance with privacy laws.
• Collaborate with the Patient Experience team to enhance overall customer satisfaction and resolve issues effectively.
• Collect and analyze patient feedback to contribute to continuous improvement initiatives.

• Customer centric attitude with a passion for delivering exceptional experiences.
• Excellent communication and interpersonal skills.
• Empathy and ability to remain calm under pressure.
• Strong organizational and multitasking abilities.
• Must be computer literate.
• Ability to type a minimum of 45 wpm.
• Having knowledge of medical terminology is a plus.
• Ability to communicate, orally and in writing, professionally when dealing with employees and management.
• Ability to work independently of direct supervision.
• Well organized and detail oriented.
• Display a willingness to work as a team player.
• Ability to handle multiple tasks and to prioritize their importance.

• High school diploma or general education degree (GED)
• Two years of Customer Experience with an emphasis on customer advocacy
• Previous experience in healthcare, emergency services, or contact center is preferred

Falck is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.