Behavioral Health Senior Clinical Admin Nurse

About This Role

The Senior Clinical Administrative Nurse at United Health Group is an outreach-intensive role focused on engaging members through structured outreach, assessing needs, and facilitating care coordination. This position is ideal for nurses who thrive in a phone-based environment and can balance clinical assessment with operational productivity.

• Location: Phoenix, AZ
• Schedule: Full Time, Day shift
• Work Style: Telephonic and virtual engagement
• Pay: $60,200 - $107,400 annually

• Provide members with tools and educational support to navigate the health care system.
• Assist members with adverse determinations, including support through the appeals process.
• Educate members on the use of UMR internet-based wellness tools and resources.
• Educate and guide members regarding behavioral health and substance use disorder (BHSUD) services.
• Provide ER steerage and education on appropriate emergency department utilization.
• Conduct outreach to members to provide pre-admission counseling.
• Conduct outreach to members and caregivers to support discharge planning.
• Track all activities and maintain complete documentation to support customer reporting.
• Accept referrals through designated processes and coordinate required medical care.
• Comply with all policies, procedures, and documentation standards.

• Current and unrestricted RN compact license required.

• 2+ years of acute nursing experience.
• 2+ years of behavioral health nursing experience.

• Ability to obtain additional state licensure as needed.

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase and 401k contribution.

United Health Group is a leading healthcare provider committed to delivering exceptional patient care. They focus on simplifying the health care experience and creating healthier communities by removing barriers to quality care.