Medical Assistant & Family Advocate- Mesa

Who is Nest Health?

As the first value-based care provider built for families, Nest is on a mission to make comprehensive medical, behavioral, and social care radically accessible to America’s highest risk families. Founded in 2022 by Former Secretary of Health of Louisiana and practicing OB-GYN, Dr. Rebekah Gee, and Rebecca Kavoussi, Nest is the first-of-its-kind family-based, in-home, and virtual care model; this includes primary adult and pediatric care, mental health and nutrition support, vaccinations and labs, same-and-next-day acute visits, chronic condition and transitions of care management, social services and navigation, and more.

Nest’s innovative model has resulted in partnerships, unlocking care for thousands of families across our markets. Nest’s early success has led to national traction across states and payers, laying the groundwork for future expansion to families across the United States.

Working at a healthcare startup can be a unique experience with a fast-paced, ever-changing environment that can involve varied workloads, quick changes, and high expectations. Taking a position at a Healthcare startup allows for the opportunity to be high impact in disrupting the US healthcare system. You will have the chance to be creative, solution oriented, and have your voice heard!

You will need to be flexible, accountable, and self-sufficient, and you might take on multiple roles. Here are some things you can expect:

• Role Breadth
  - Your role may be less defined than in other settings, with the need to wear multiple hats & juggle various responsibilities
• Learning opportunities- you will have the opportunity, at times, to function outside of your standard position and learn about new roles & areas
• Fast Paced
  - Startups often must move faster than traditional large companies. This means you may be asked to cope with or advise on quick changes regarding systems or processes
• Autonomy
  - You Will need to be highly autonomous, as there is less structure and learning and development than at large orgs. This requires you to be able to learn asynchronously, as well as raise your hand when help is needed, or gaps are identified
• Collaboration
  - With so many opportunities to build processes and improve how we deliver care to our patients, we rely heavily on one-another to communicate changes effectively to ensure seamless support across functions. This often requires this individual to give and receive feedback frequently and communicate challenges or opportunities effectively.

• Demonstrate effective teamwork, communication, and collaboration as part of an interdisciplinary care team
• Assists in patient registration, administrative workflows, and prior authorization approvals
• Fulfill clerical responsibilities which may include, sending/receiving/scanning medical records, obtaining diagnostic reports, hospital notes & referral information, completing forms/requisitions, managing the charting process & sending specimens to labs
• Actively participate in all compliance-related matters including, but not limited to, equipment, laboratory tests, medications, and vaccine inventory
• Provide information and assistance through advocacy, navigation support, and education to Nest families on availability and eligibility of health and social care services. Follow up with families to ensure they were able to access the resources provided/suggested by Nest
• Collaborate with the interdisciplinary team to proactively contact families and ensure they are connected to the providers, resources, support they need to meet their family health goals
• Participate in outreach efforts to Nest families including explaining program details to potential families
• Provide direct patient care and support for a panel of patients in the home setting which may include but not limited to the following:
  Perform tasks under the direction of the licensed provider including taking vital signs, updating patient history, collecting lab specimens, and assisting with exams
• Administer oral, topical, and injectable medications and/or vaccinations
• Interview patients and record medical history including…