Occ Health Medical Biller

Primary City/State: Mesa, Arizona

Department Name: Business Office-Occ Med

Work Shift: Day

Job Category: Revenue Cycle

Banner Occupational Health is seeking a detail-oriented and customer-focused Patient Financial Services Representative to support billing, collections, payment posting, and accounts receivable operations. This role is responsible for coordinating and facilitating patient billing and collection activities, ensuring accurate reimbursement for services rendered and maintaining compliance with organizational policies and payer requirements.

The Patient Financial Services Representative works collaboratively with patients, insurance carriers, providers, and internal departments to resolve billing issues, research claims, post payments, manage accounts receivable activities, and support timely revenue cycle processes.

Schedule: Monday – Friday, 7:30 AM – 11:30 AM

• Coordinate and facilitate patient billing and collection activities for assigned accounts and service lines.
• Accurately post insurance and patient payments to patient accounts.
• Review, research, and resolve claim denials, payment variances, and reimbursement discrepancies.
• Conduct payer claims research and follow-up to ensure timely and accurate reimbursement.
• Monitor accounts receivable balances and take appropriate action to resolve outstanding accounts.
• Communicate with insurance carriers regarding claim status, payment issues, and account resolution.
• Work directly with patients to answer billing inquiries and explain account balances, payment options, and financial responsibilities.
• Identify and resolve billing issues to minimize delays in reimbursement.
• Ensure claims, adjustments, and account documentation are completed accurately and timely.
• Collaborate with clinical, registration, and revenue cycle teams to support accurate billing and reimbursement processes.

As a Banner Health employee assigned to Phoenix Fire Occupational Health, this position collaborates with patients, insurance carriers, employers, providers, and revenue cycle teams to ensure accurate billing, timely collections, and effective reimbursement for occupational health services.

This position coordinates and facilitates patient billing and collection activities in one or more assigned areas, working as a member of a team to ensure reimbursement for services in a timely and accurate manner.

• Process payments, adjustments, claims, correspondence, refunds, denials, financial/charity applications, and payment plans accurately and in a timely manner, meeting goals in work quality and productivity.
• Reconcile, balance, and pursue account balances and payments and/or denials, working with payor remits, facility contracts, payor customer service, provider representatives, spreadsheets, and company collection/self‑pay policies to ensure maximum reimbursement.
• Research payments, denials, and/or accounts to determine short/over payments, contract discrepancies, incorrect financial classes, internal/external errors. Make appeals and corrections as necessary.
• Build strong working relationships with assigned business units, hospital departments, or provider offices; identify trends in payment issues and communicate with internal and external customers to educate and correct problems.
• Respond to incoming calls and make outbound calls as required to resolve billing, payment, and accounting issues; provide assistance and excellent customer service to patients, patient families, providers, and other customers.
• Work as a member of the patient financial services team to achieve goals in days and dollars of outstanding accounts; reduce Accounts Receivable balances.
• Use systems to document and provide statistical data, prepare issue lists, and communicate with payors accurately.
• Work independently under general supervision, following defined standards and procedures. Report to a Supervisor or Manager. Use critical thinking skills to solve problems and reconcile accounts in a timely manner.

• High school diploma/GED or equivalent working knowledge.
• Knowledge of patient financial services, financial collecting services, or insurance industry processes normally acquired over one or more years of work experience.
• Ability to manage multiple tasks simultaneously with minimal supervision and to work independently.
• Strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences.
• Strong knowledge in the use of common office software, word processing, spreadsheet, and database software.

• Work experience with the Company’s systems and processes.
• Previous cash collections experience.
• Additional related education and/or experience.

Location: Banner Mesa Corporate, 525 W Brown Rd., Mesa, AZ

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.