Client Services Technician, Rehab PT - Echo Cliffs

Navajo Preference Employment Act

In accordance with Navajo Nation and federal law, TCRHCC has implemented an affirmative action plan pursuant to the Navajo Preference in Employment Act. Pursuant to this plan and corresponding TCRHCC Policy, applicants who meet the necessary qualifications for this position and (1) are enrolled members of the Navajo Nation, Hopi Tribe, or San Juan Southern Paiute Tribe will be given preference in hiring and employment for this position, (2) are legally married to enrolled members of the Navajo Nation, Hopi Tribe, or San Juan Southern Paiute Tribe and meet residency requirements will be given secondary preference, and (3) are enrolled members of other federally-recognized American Indian Tribes will be given tertiary preference.

The Client Services Technician’s primary responsibility include managing referrals (internal and external), scheduling referrals, and assist with front desk duties to include but not limited to answering phone calls, scheduling follow-up appointments, greeting and assisting patients at front desk, assisting providers with patient care coordination, while demonstrating a pleasant, professional demeanor to patients and staff. Additional responsibilities may include calling patients and/or texting confirmation of appointments, providing upcoming patient appointment reminders, answering patient questions to connect them to those who may help, patient care coordination by managing pertinent medical information between departments or other medical facilities to ensure continuity of care, administrative provider support, a assist employees/clients/visitors by answering questions in a knowledgeable manner and providing appropriate patient intake forms.

This position requires the ability to work under conditions of fast-paced clinical environment, frequent interruptions, multitasking, willingness to work a flexible schedule, and be adaptable.

Must have a high school diploma or GED

Six (6) months working in a fast-paced office environment with demonstrated ability to manage and prioritize multiple tasks and experience and proficiency in computer programs

Basic Life Support (BLS) from the American Heart Association (AHA), must obtain within ninety (90) days of hire

• Must have excellent customer service and telephone communication skills
• Proficient in Microsoft Office Programs (Word, Excel Spreadsheets, PowerPoint, and Outlook) and ability to learn additional computer software programs (e.g., electronic health records) to complete job duties
• Must be proficient with typing, at least 40 words/minute with accurate spelling/grammar, may be verified with online typing test
• Effective and positive communication and working relationships with others
• Possession of high ethical standards and no history of complaints
• Reliable and dependable; reports to work as scheduled without excessive absences
• Ability to handle sensitive and confidential information
• Ability to work independently with minimal to no supervision
• Completion of above-satisfactory scores on all job interviews, demonstrating to the satisfaction of the interviewees and TCRHCC that the applicant can perform the essential functions of the job
• Successful completion of and positive results from all background and reference checks, including positive employment references from authorized representatives of past and current employers demonstrating to the satisfaction of TCRHCC a record of satisfactory performance and that the applicant can perform the essential functions of the job
• Successful completion of fingerprint clearance requirements, physical examinations, and other screenings indicating that the applicant is qualified to be employed by TCRHCC and demonstrating to the satisfaction of TCRHCC that the applicant can perform the essential functions of the job
• Submission of all required employment-related documents, applications, resumes, references, and other required information free of false, misleading, or incomplete information, as determined by TCRHCC.

The physical and mental…