Air Medical Dispatcher Job Mesa area,Arizona USA,Healthcare

As a Dispatcher with Banner Air, you will be centrally located at the Banner Health Corporate Mesa office, where you will work with your team to communicate vital information to Flight Crews as they provide 24‑hour care to critical patients in Arizona. You will dispatch our Flight crews from bases in Payson, Sun City, Queen Creek, and Casa Grande to both 9‑1‑1 calls and facility‑to‑facility transfers.

Shifts available include: 2:00 pm – 2:00 am and 7:00 am – 7:00 pm
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Prior experience in the following areas is preferred but not required: Dispatching (911, security, medical, or flight), Health Unit Coordination (HUC), Placement Liaisons, Operation Logistics, or EMS experience.

POSITION SUMMARY

This position is for a Communications Specialist for a rotor‑wing, Critical‑Care medical transport organization. It is responsible for oversight and flight‑following of all missions and serves as the primary communication link between medical teams, referring and receiving facilities/agencies, pilots and the physicians before and throughout transport.

CORE FUNCTIONS

Activates and follows flight/ground teams during missions, including flight following, customer notification and documentation, completed professionally and within current policies.

Triages and performs multiple critical tasks in a stressful emergency environment calmly and in a timely manner.

Establishes proficiency with Incident Command Systems, Emergency Operations Centers, multiple casualty incidents, aircraft incidents, Hazmat and disaster plans, with ability to assist management and federal transportation agencies during any incident.

Coordinates the details of medical transports by working with aviation, medical and communications departments in conjunction with the requesting agency and other appropriate resources.

Accurately inputs all flight and ground transport information into the network database with special regard for FAA Part 135 and NCME policies and procedures. Maintains a working knowledge of FAA rules and regulations (Parts 91 and 135) and remains current and compliant with all policies.

Maintains and facilitates positive relationships with referring and receiving facilities and pre‑hospital agencies to ensure a safe, coordinated and expeditious response for emergency assistance and/or transport for all customers, both internal and external.

Implements proper procedures for notification of administrative personnel and/or appropriate agencies in incidents, accidents, or emergency situations involving personnel according to established policies.

Functions independently according to established protocols and procedures; consults with supervisor for unusual situations. May handle difficult decisions, such as changes in aeromedical transport mode due to location, weather, mechanical issues or activation of the pre/post accident incident plan. External customers include emergency service departments (fire, police, public service, EMS, bystanders, dispatch centers); internal teams include administrative representatives and patient placement specialists.

MINIMUM

QUALIFICATIONS

High school diploma/GED or equivalent.
Med Evac:
Within the first six months of hire, obtain Med Trans Corp. Part 135 certification.
Western Region:
Within the first year of hire, obtain AHA CPR certification and flight‑following certification through the International Association of Medical Transport Communication Specialists (IAMTCS).
Banner Air:
Within the first six months of hire, obtain Med Trans Corp. Part 135 certification training.
Computer literate with proficiency in Word, Access, and Excel; ability to learn other software programs as necessary.
Excellent customer service skills; ability to function calmly in high‑pressure situations, think clearly, and make problem‑solving decisions based on information given.
Excellent verbal, written, and interpersonal communications skills; ability to multi‑task and work as a team.

PREFERRED QUALIFICATIONS

Previous experience with air medical communications.
Current EMT‑B certification or higher.
Previous medical terminology course or experience.
EMS operation experience.
Additional related education and/or experience preferred.

EEO STATEMENT

EEO/Disabled/Veterans

Banner Health complies with applicable federal and state laws and does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability.

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