Front Desk Representative, Gastroenterology

Responsibilities

• Coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, and obtaining required signatures.
• Verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts.
• Assists in responding to requests for patient medical records according to company policies and procedures, and state and federal laws.
• Schedules office visits and procedures within the medical practice(s) and external practices as necessary.

• High school diploma/GED or equivalent working knowledge.
• Knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience.
• Ability to manage multiple tasks simultaneously with minimal supervision and to work independently.
• Strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences.
• Strong knowledge in the use of common office software, word processing, spreadsheet, and database software.

Demonstrates expertise in patient financial services, including insurance verification and appointment scheduling, while effectively managing multiple tasks and maintaining strong communication with patients and healthcare providers.