Billing Manager

At Falck US, Revenue Cycle Management isn’t just numbers – it’s how we help real people after some of the most stressful moments in their lives. Behind every claim is a patient and a family who trusted us in an emergency.

In RCM Billing, you make that part of their journey easier – no blood, no needles, just smart, compassionate support.

You’ll be part of a growing RCM hub in Mesa, where we bring together people, data and technology to run billing in a smarter, more consistent way – with clear roles, clear expectations and clear career paths.

If you want to lead a team, grow fast, and help patients by making the billing process work right the first time, this role is for you.

The Billing Manager (one out of
3) leads the billing function for an assigned set of markets and contracts (911), ensuring accurate, timely and compliant claim creation, coding and submission. You are accountable for the billing‑side drivers of revenue, cash flow and cost efficiency in your markets – clean data, correct coding, complete services and well‑prioritized claim production.

You lead through others: developing a team of billing specialists (around 15 people), building winning behaviors, and creating a culture of proactive improvement rather than reactive firefighting. By organizing work smartly, using data and technology, and collaborating with Operation, Insurance Relations, Patient Experience and Support & Transformation, you help deliver First Pass Accuracy, Maximum Efficiency in Billing and a better experience for patients.

Full-Time Benefits (Medical, Dental, Vision, Life)

401(k) with company match

Training and Career Development

• Lead and develop a hybrid team of billing specialists to meet agreed performance and quality targets.
• Set clear expectations, give frequent feedback, and coach team members into strong subject‑matter specialists.
• Build a culture where people own their results, help each other, and are open to learning new tools and ways of working.
• Secure efficient daily billing operations for your assigned contracts, including eligibility checks, documentation review, coding and claim submission.
• Plan staffing, queues and workflows so claims are processed accurately, on time and in a cost‑efficient way.
• Monitor key metrics (backlog, turnaround time, productivity, quality) and act early when performance drifts.

• Identify bottlenecks and waste in processes and turn them into concrete improvements for your team.
• Partner with the Billing Leads (Training & Quality, Productivity & Technology, Process Excellence) and with Support & Transformation (Connectivity, Academy, Analysts, Compliance, Master data) to standardize best practices and leverage automation.
• Support the “daily clean desk” discipline by using data and dashboards to keep work under control and prevent new backlogs.

• Improve billing‑side revenue and cash flow by:
• ensuring complete capture of billable services,
• strengthening documentation and coding quality, and
• actively driving correct insurance discovery, so we avoid defaulting to self‑pay when coverage can be found.
• Work with Insurance Relations and Patient Experience to address denial and underpayment patterns through process fixes and targeted training – so patients are better informed and less surprised by bills.
• Ensure strict adherence to regulations and internal policies (HIPAA, CMS, medical necessity, ICD‑10/ICD‑9, payer rules, Falck standards).

• Act as part of one Billing leadership team with the other Billing Managers and the three Billing Leads,…