Front Office, Prior Authorization Representative – Neurology

• Answer phones and support smooth patient flow
• Schedule patient appointments, office visits, and procedures
• Register patients and insurance information and obtain required signatures
• Verify insurance coverage, benefits, referrals, pre-certifications, and authorizations
• Obtain and manage authorizations for medical imaging, procedures, specialty medications, and other healthcare services
• Calculate and collect patient liability and explain financial policies and payment resources
• Enter payments and charges, reconcile daily payments and charges, balance the cash drawer, and prepare bank deposits
• Confirm appointments and ensure patients are prepared for visits
• Address patient concerns by telephone, email, and in person
• Communicate with patients, families, providers, care teams, management, centralized services, and insurance payors
• Respond to medical-record requests according to policies and applicable laws
• Assist with patient flow, including escorting patients, taking vitals and history, assisting with treatment, distributing mail and fax information, and ordering supplies
• Release information in accordance with organizational and compliance policies

• High school diploma/GED or equivalent working knowledge
• One or more years of patient financial services, financial, collecting services, or insurance industry experience processes
• Ability to manage multiple tasks simultaneously with minimal supervision and work independently
• Strong interpersonal, oral, and written communication skills
• Strong knowledge of common office software, word processing, spreadsheet, and database software
• Arizona Fingerprint Clearance Card and signed Arizona Criminal History Affidavit at hire for specified behavioral health clinical settings serving children
• Work experience with the Company's systems and processes preferred
• Previous cash collections experience preferred
• Additional related education and/or experience preferred

Demonstrates expertise in patient financial services, including insurance verification, appointment scheduling, and cash collections. Proficient in managing patient interactions and ensuring compliance with organizational policies.

• Patient Financial Services Experience
• Insurance Verification
• Cash Collections
• Interpersonal Communication Skills
• Office Software Proficiency

• Patient Registration
• Insurance Coverage Verification
• Appointment Scheduling
• Payment Processing
• Financial Policy Explanation
• Medical Record Management
• Data Entry
• Cash Drawer Reconciliation
• Authorization Management
• Vital Signs Measurement

• Interpersonal Skills
• Oral Communication
• Written Communication
• Multitasking
• Independent Work

• Arizona Fingerprint Clearance Card
• Arizona Criminal History Affidavit

• Patient Flow Management
• Healthcare Services
• Behavioral Health
• Financial Services
• Insurance Industry

• Office Software
• Word Processing Software
• Spreadsheet Software
• Database Software