Director of Practice Operations

Who We Are

At Copa Health, we are committed to People First, fostering a culture of compassion, innovation, and impact. We support individuals and families across Arizona through high-quality behavioral health and integrated care services while also investing in the growth and well-being of our team.

• Competitive salary and comprehensive benefits package
• Personalized Health Coverage – Receive a monthly, tax-free contribution to select the medical plan that works best for you, with guidance and support through our ICHRA program
• Dental and Vision Coverage to complement your health plan
• Generous PTO – up to 3 weeks in your first year, plus an additional wellness day to recharge
• 10 paid holidays annually
• Wellness Program, including access to mental health resources
• Tuition Reimbursement up to $3,000 to invest in your growth and career advancement
• Affordable Medical, Dental, and Vision plans to fit your needs
• 403(b) retirement plan with company match to help you plan for your future
• Employee Assistance Program with free coaching and therapy sessions
• Additional benefits including life insurance, disability coverage, pet insurance, and more

We’re seeking Full-Time Director of Practice Operations to join our dynamic our team. The Director of Practice Operations leads the design, standardization, and daily execution of front office and patient access operations across multiple sites within integrated medical, psychiatric, and behavioral health services. The role ensures that every individual receives a respectful, timely, and financially accurate entry into care while improving workflows, staff performance, operational efficiency, and the integrity of registration and payer information.

Primary operational responsibility for front desk workflows, benefit verification, payer and program eligibility processes, AHCCCS enrollment support, Medicare and Medicaid requirements, Title XIX status, commercial insurance, co-pay collection, scheduling, registration, and front office service standards. The position partners closely with clinical operations, revenue cycle, finance, compliance, information technology, and site leadership to reduce barriers to care, prevent avoidable denials, and create consistent practices across locations.

• Assess current-state front office processes and design clear, standardized, member-centered workflows for registration, check-in, check-out, scheduling, referrals, document collection, benefit verification, payment collection, and follow-up.
• Develop and maintain standard operating procedures, desk guides, decision trees, scripts, forms, escalation pathways, and internal controls for front office functions.
• Use data, staff feedback, payer requirements, and root-cause analysis to identify bottlenecks, remove duplication, reduce wait times, and improve accuracy and throughout.

• Oversee timely verification and documentation of benefits and eligibility for AHCCCS, Medicare, Medicaid, Title XIX, commercial/private insurance, and other applicable funding sources before or at the point of service.
• Ensure staff accurately capture demographics, coverage, coordination-of-benefits information, authorizations, responsible-party information, consent forms, and other registration requirements in the electronic health record and related systems.

• Establish and monitor processes for communicating patient financial responsibility and collecting co-pays, deductibles, coinsurance, self-pay amounts, and approved payment arrangements in a respectful and consistent manner.
• Maintain controls for receipts, cash and check…