Patient Registration Specialist

Patient Registration Representative

Location: Mesa, AZ Employment Type: Full-Time

We are seeking a Patient Registration Representative to join our busy outpatient surgery center in Mesa, AZ. Our facility handles approximately 700-800 surgical cases per month
, making this a fast-paced and patient-focused environment. The ideal candidate will be professional, dependable, detail-oriented, and committed to providing exceptional customer service while supporting patients and clinical staff.

This role is responsible for managing front-desk operations, patient registration, insurance verification, and administrative support. Candidates with prior healthcare, medical office, or patient registration experience are highly preferred.

• Flexible availability required
• Typical shifts begin as early as 6:00 AM
• Additional scheduling flexibility may be needed based on business and patient volume demands

• Greet patients and visitors in a professional, courteous, and compassionate manner
• Check patients in and assist with the registration process
• Answer a high volume of incoming phone calls and direct inquiries appropriately
• Assist patients with completing registration and intake paperwork
• Verify insurance eligibility and coverage information
• Ensure patient demographics and medical information are accurate and current
• Maintain strict patient confidentiality and adhere to HIPAA regulations
• Organize and maintain patient records and documentation
• Provide administrative and clerical support to the surgery center team
• Collaborate with clinical and administrative staff to ensure efficient patient flow
• Deliver exceptional customer service in a high-volume healthcare environment

• High school diploma or equivalent
• Strong communication, customer service, and interpersonal skills
• Excellent multitasking and organizational abilities
• Ability to work efficiently in a fast-paced environment
• Stable and reliable work history demonstrating dependability and consistency
• Ability to maintain confidentiality and handle sensitive information professionally
• Reliable transportation and ability to commute to the Mesa, AZ area

• Previous experience in healthcare, medical offices, outpatient surgery centers, or patient registration
• Experience with insurance verification and patient intake processes
• Familiarity with electronic medical records (EMR/EHR) systems
• Knowledge of HIPAA regulations and healthcare administrative procedures

The ideal candidate is a dependable professional who thrives in a busy healthcare setting, enjoys interacting with patients, and can effectively balance multiple priorities while maintaining accuracy, professionalism, and compassion.

Join our team and help create a positive patient experience while supporting the success of a high-volume outpatient surgery center.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.