Acute Patient Access Services Representative

Primary City/State:

Mesa, Arizona Department Name:

Admitting-Hosp

Work Shift:

Day Job Category:

Revenue Cycle Great careers are built at Banner Health. We’re looking for the best and brightest to join our team that earned Great Place To Work Certification. Apply today to build your career.

Why You’ll Love This Role:

At Banner Health, you’re not just taking a job—you’re joining our mission of “Healthcare made easier, so life can be better.” As a Patient Access Services Representative, you will be the vital first point of contact for patients entering our care. Whether it’s a warm greeting at the front desk or expertly navigating insurance details, your impact will be felt from the very first moment.

What You’ll Do:

Greet patients, ensure patient safety using positive identification protocols, verify insurance, and process registration quickly and compassionately.

Collect patient financial liability and assist with financial counseling where needed.

Ensure all documentation is accurate, secure, and compliant.

Collaborate with clinical teams to optimize patient flow and satisfaction.

Use multi-system technology to streamline patient offerings, intake and record-keeping.

You’re a Great Fit If You:

Thrive in fast-paced environments (like ERs, clinics, or specialty care).Have stellar communication skills and a high emotional IQ.Are detail-oriented, tech-savvy, and a natural problem-solver.

Have experience in patient access, scheduling, or front-office healthcare preferred (but we will train the right person!).Hours and

Schedule:

Monday
- Thursday 3:00 PM - 9:30 PMSome On-call shifts and Holidays may be required.

You will also earn an 18% night shift differential for hours after 7pm.

Plus our part time positions offer full benefits!!

All Acute Patient Access Services new hires are required to attend New Hire Orientation & PAS New Hire Training beginning on their start for approximately 2-4 weeks and can run Monday
- Friday standard daytime business hours and will vary from the posted schedule until training is completed (regardless of your hired shift/hours).Located next to Banner Baywood Medical Center in east Mesa, Arizona, Banner Heart Hospital specializes in providing the most advanced cardiovascular care in an environment of clinical excellence, compassion and healing. We have the most advanced technology in the state of Arizona, with innovative and cutting-edge technologies.

With 111 beds, we are one of the largest freestanding heart hospitals in the nation. We have also been named one of the nation's 100 Top Hospitals for cardiovascular care by Thomson-Reuters. Our facility includes a 28 bed cardiovascular intensive care unit that specialized in the recovery of surgical patients, cardiogenic shock, and CRRT. Our 60 bed Cardiac Progressive Care Unit specializes in fast-paced procedural recovery and our 23 bed Cardiovascular Progressive Care Unit specializes in surgical recovery.

Our space also includes two endovascular suites, six OR suites, six cardiac Cath labs, and three electrophysiology labs.

POSITION SUMMARY This position is the first point of contact at healthcare facilities and assists patients with the administrative aspect of gaining access to medical treatment. This position is in a hospital-based setting which includes Emergency Dept, Inpatient, Obstetrics, Outpatient, etc. Responsible for in person patient intake and registration, providing superior customer service, accurately identifying, and obtaining authorizations patients’ insurance, verifying eligibility and benefits, generating patient estimates for services rendered, financial counseling, and collecting patient liability.

Demonstrates the ability to resolve customer issues and provides excellent customer service.

CORE FUNCTIONS
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