RN Clinical Care Guide; Case Management Exp; Mesa; On-site

About Prosano Health Solutions:

Prosano Health Solutions, in partnership with Blue Cross Blue Shield of Arizona, has launched an Advanced Primary Care model with a clear mission:
To Inspire Health and Make it Easy. Our goal is to deliver affordable, convenient, and personalized care to the communities we serve. Our Advanced Primary Care model is focused on providing a signature patient experience which will raise the bar in both the delivery of care, and by ensuring health equity is top of mind. And, in every market we serve, we assure that a customized, high-value system of care is available for our members.

Together, we will set the standard for how healthcare can and should be delivered in our State.

Why Join Our Team?

Here’s the fun part. We are growing our team. The team will include people who share our passion and deep commitment to taking the primary care experience to a new level. Our team is unified in providing not only comprehensive care, but a truly exceptional patient experience, leaving our patients with the lasting impression of trust and compassion. We realize we can do great things by working together and adapting processes to provide the best possible care for people.

Together, we will improve the health within our communities and make a difference in people’s lives.

If you share this vision and desire to do something different...we look forward to talking to you!

For more information, please reach out to our Talent Acquisition team.

Working hours include morning, night, or weekend hours.

The position will require to work 100% on-site at the Care Canter location

This position is Onsite only. This Onsite work opportunity requires residency, and work to be performed, within the State of Arizona.

You Will:

The Clinical Care Guide (RN) will be a key contributor to our first-class care team at Prosano Health Solutions. They will deliver on our commitment to excellence to our patients and help us grow through their role. The Clinical Care Guide will have end to end responsibility for our specialist and diagnostic testing navigation, as well as in leading and partnering with the care team in supporting patients in their journey toward their best health.

This position has an emphasis on customer/patient care excellence, privacy, compliance, and serving in a dynamic health setting.

Support members both in-person and virtually with real-time consultation, education, scheduling of specialist & diagnostic referral appointments, and follow-through + follow-up of those appointments

Play a critical role in the achievement of improved health outcomes and cost savings

Be an empathetic problem-solver and become the most visible partner to all patients

Clarify and explain referral for specialist and diagnostic service recommendations

Care for end to end process as needed, for referral or specialist services

Lead center in development and management of quality programs to include patient outreach to members in an effort to provide an elevated primary care experience with gaps in care or other clinical needs

Support members with chronic conditions by providing education, reminders, and other support

Handle the management and integration of office processes

Lead service and schedule requests on member’s behalf

Inform and equip Care Team with referral information and requirements

Be an ambassador in the local community - building relationships with other healthcare providers, social/community organizations, and marketing partners

Perform all other duties as assigned

Working hours include morning, night, or weekend hours

You Have:

Excellent interpersonal skills to include maintaining courteous, friendly and effective communications with patients, team members and external parties

Current state license to…