Resort Front Desk Supervisor

Company Description

An amazing, desert landscaped resort located adjacent to an 18-hole golf course,
Westgate Painted Mountain Golf Resort offers you the perfect opportunity to enjoy the sun and magnificent views of the surrounding Sonoran Desert in Mesa, the third-largest city in Arizona. As a member of the Westgate Painted Mountain team, you will help create remarkable guest experiences at our amazing resort. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth across the company’s 60+ resorts.

At Westgate Resorts, our team members are the heart of our success. When you join, you become part of a company that values hospitality, teamwork, accountability, and professional growth. Westgate’s core values of Passion, Integrity, and Work Ethic are embodied in everything you do while shaping the culture and performance of the Guest Services Department.

Pay Rate: $19/ hour – Use our Daily Pay benefit and get access to your pay as you need it.

Must be able to work any shifts assigned, including evenings, overnights, weekends, and holidays.

This Resort Front Desk Supervisor supports the Rooms Division Manager and General Manager in delivering exceptional guest experiences by overseeing front desk and reservations operations. This role blends hands‑on operational leadership with financial accountability and proactive problem solving to ensure smooth daily operations and contribute to the overall success of the resort.

As a Resort Front Desk Supervisor, you will:

• Directly supervise Front Desk team members, ensuring compliance with organizational policies and applicable laws.
• Train team members, plan, assign, and direct work, appraise performance, and manage rewards and disciplinary actions.
• Greets, registers, and assigns rooms to guests.
• Keep marketplace shelves fully stocked and ready for customers.
• Transmit and receive telephone messages.
• Answer inquiries pertaining to hotel services and registration of guests.
• Keep records of room availability and guests’ accounts.
• Compute bill, collect payment, and make change for guests.
• Make and confirm reservations.
• Prepare daily reports (credit limit, cash).
• Review daily arrivals and departures.
• Coordinate with housekeeping when VIP guests arrive.
• Set up Front Desk schedule and meetings.
• Perform other tasks as assigned by resort operations leadership.

• 1+ years of front desk experience.
• 1+ years of supervisory experience.
• Excellent customer service skills.
• Must be flexible and able to work any shifts assigned, including evenings and overnights.
• Must be able to work weekends and holidays as needed.
• Westgate Resorts is a Smoke and Tobacco‑Free workplace. Applicants who smoke or use tobacco products will not be considered for positions at Westgate unless law prohibits.
• Required to pass a background check, drug test, and prove eligibility to work in the United States.

Why Westgate?

• Comprehensive health benefits – medical, dental, and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid holidays
• 401(k) with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, parental leave, and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, disability, accident, critical illness & hospital insurance
• Pet insurance
• Exclusive discounts for team members (hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement and development opportunities
• Community involvement programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state, or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email W with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.