Housekeeper, Hospitality ​/ Hotel ​/ Catering

Purpose of Position

The Room Attendant/Housekeeper is responsible for keeping guest rooms and public areas consistently clean and organized. Room attendants must have an eye for detail and maintain the hotel’s standards of cleanliness. Responsible for creating a warm welcoming environment where our guests can feel confident in the cleanliness of their room.

• Possess a positive and upbeat personality with a desire to deliver outstanding customer service and cleanliness to our guests.
• Maintains a high level of professional appearance and demeanor, wearing the brand-approved uniform and name tag as required.
• Maintain the highest level of confidentiality in all areas giving our guests the highest level of trust in our housekeeping staff.
• Demonstrate a professional sense of urgency while in guest rooms and public spaces to provide a thoughtful guest experience promptly.
• Clean and stock all guest rooms as assigned. Including changing linens, replacing supplies, dusting, vacuuming, stocking supplies, emptying trash, removing used linens and room service items, cleaning bathrooms, toilets, tubs, and sink. Dust, polish furniture, straighten furnishings, and appliances. Clean appliances, and dishes if applicable.
• Keep Head Housekeeper informed of room status on a timely basis.
• Greet guests as you encounter them throughout the property.
• Take pride in your work, strictly adhering to all Federal, State, Local and Brand health, safety, and sanitary guidelines.
• Complete training in all areas of security, alcohol, and health and safety. Ensuring that all OSHA, State, and Federal guidelines for chemical, fire, health, and safety are being followed. Keeping safety in mind in all things.
• Follow all safe chemical handling procedures according to the chemical manufacturer's instructions.
• Keep workspace, storage rooms, housekeeping carts clean and well organized and stocked. Including equipment such as vacuum cleaners.
• Work in an organized fashion following the step-by-step process.
• Observe the condition of furniture, walls, trim, carpet, and appliances. Report all deficiencies following the hotels' policies.
• Keep lines of communication open within the housekeeping department. Participate in daily standup meetings, housekeeping, and all staff meetings.
• Adhere to key control guidelines.
• Assist in quarterly, spring, fall, annual cleaning duties as assigned.
• Turn in lost and found items following the company procedure.
• Assist in training of new staff.
• Participates in and supports a positive, enjoyable work environment.
• Holds an understanding of hotel products and services (i.e., food and beverage, recreation)

• Ability to communicate with hotel staff, guests, and management in an effective and professional manner.
• Ability to work a flexible schedule, including weekends and holidays.
• Reliable transportation to and from work.
• Excellent attendance record with minimal to no absences.
• Ability to learn safety, emergency, and accident prevention policies and procedures.
• Neat, well-groomed appearance.

• Housekeeping training completed within the acceptable time frame, as required by the brand.
• Maintains a high level of Quality, Service, and Cleanliness.
• Have a thorough understanding of the room attendant role.
• Clean rooms within the times given.
• Communicates openly with direct supervisor.

• High school education preferred.
• 1-year hospitality experience preferred.

• Cleaning lobby and public areas as needed or assigned.
• Restocking storage rooms.
• Help with laundry, as needed or as assigned.
• Deliver towels or other items to guestrooms as needed or requested.

• Stand, walk; use hands and fingers to handle, or feel, for long periods, up to 8 hours at a time. Reach with hands and arms. Walk, navigate stairs regularly.
• Continuously repeat the same movements, including bending, stooping, kneeling, crouching, pulling, pushing, stretching,
• Understand the speech of other people, and speak clearly so others can understand.
• Read and see details.
• Lift up to 25 pounds occasionally.

The job is considered inside, the employees will spend 75% or more of their time inside. Must be able to communicate well with others, effectively deal with guests and accept constructive criticism. Must be able to change activity frequently and cope with interruptions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.