Front Desk, Hospitality ​/ Hotel ​/ Catering

Shift: 3:00pm - 11:00pm. Weekend Availability Required.

Benefits: Vacation & Sick Pay, Monthly Employee Recognition Programs.

Disclosure: This employer does not currently offer Medical, Vision, Dental or 401(k) retirement benefits.

Purpose of Position
:
The Guest Service Representatives are responsible for greeting and registering our guests. Providing outstanding guest service during their stay. They engage with the guests to ensure their experiece is memorable, productive and comfortable. In addition, they process reports to ensure the hotel is efficient across all departments so that we have a smooth and seamesss operation.

Essential Functions:

• Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
• Maintains a high level of professional appearance and demeanor.
• Maintains the highest level of guest confidentiality in all areas.
• Demonstrate the ability to multi-task, be detail-oriented and be able to problem-solve to effectively deal with internal and external guests.
• Handle and resolve guest complaints professionally and courteously, through effective listening and clarifying issues raised by guests.
• Demonstrate good communication skills and convey information and ideas.
• Ability to perform basic mathand understand financial information.
• Recognize and take action on any safety or loss prevention incidences that may cause damage, injury, or other liability to individuals or company property.
• Complete training in all areas of security, alcohol, and health /safety. Ensuring that all OSHA, State, and Federal guidelines for chemical, fire, health, and safety are being followed. Keeping safety in mind.
• Work with other departments to ensure room statuses areup to date and room repairs are done on a timely basis.
• Uses persuasive selling techniques to sell rooms and promote all marketing programs.
• Carry out front desk responsibilities including, but not limited to; greeting guests, performing guest transactions, balancing reports, cash control and deposits, proficiently process reservations and credit cards. Operate phone system. Effectively communicate using shift logbook and shift reports. Operate basic office equipment and Property Management Systems.
• Understands hotel policies relating to cancelation, extended stay, room types and rates, late check-outs, early arrivals, and special requests.
• Responsible for key control. Issues and receives both room keys and master keys.
• Process all lost and found items according to policy.
• Assist in the training of new staff.
• Participates in and supports a positive, enjoyable work environment.
• Holds an understanding of hotel products and services (i.e., food and beverage, recreation)

Performs other duties as assigned.

• Ability to communicate with hotel staff, guests, and management in a professional manner.
• Knowledge of the surrounding area and events.
• Knowledge of proper telephone etiquette.
• Ability to understand and adhere to proper cash and credit card handling policies.
• Ability to work a flexible schedule, including evenings, weekends and holidays.
• Must be reliable in regard to attendance and punctuality.
• Read, write and speak English.
• Ability to learn safety, emergency, and accident prevention policies and procedures.
• Neat, well-groomed appearance including wearing the proper uniform and name tag when working (per brand standards)

• Front desk training completed within an acceptable time frame, as required by the brand.
• Maintains a high level of Quality, Service, and Cleanliness.
• Communicates openly with direct supervisor.
• keeping guest survey scores within an acceptable range.

• High school education
• 1-year hospitality experience (Preferred)
• Detail-oriented

Complete the front desk training program within the brand required time frame.

• Restocking front desk supplies.
• Help with folding laundry in the office, as needed.
• Restock The Market inventory regularly to maintain presenation and appearance.

• Stand, walk; use hands and fingers to handle, or feel, for long periods, up to 8 hours at a time. Reach with hands and arms.
• Frequently repeat the same movements, including frequent keyboarding.
• Understand the speech of other people, and speak clearly so others can understand.
• Read and see details.
• Lift up to 10 pounds occasionally, lift up to 35 pounds from time to time.
• Stoop, kneel, twist or crouch…