Housekeeping Supervisor

Scope:

The Housekeeping Supervisor will be responsible for the assisting with the overall supervision of the

department and Housekeeping staff for the hotel. This includes supervision of laundry activities and ensure

adequate supply of linen, inspection of guest rooms, public areas, and other. Will assist guests in a

courteous manner, resolve guest and staff inquires or concerns.

• High School Diploma or GED certification and equivalent work experience required.
• Certification preferred:
  Certification as required by franchise.
• Minimum 3 years of hotel housekeeping or similar experience required.
• Previous Supervisory experience in a hotel desired.
• Proven financial knowledge and working experience with computer systems and Microsoft products.
• Must have a valid driver's license from the applicable state and MVR in a good standing.
• Bilingual English/Spanish required

• Long hours sometimes required, including nights and weekends.
• Light work-exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand for long hours at a time, sometimes for entire shift.

• Must be able to convey information and ideas clearly, both oral and written.
• Must work well in stressful, high-pressure situation, particular with upset guests or staff members.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guest.
• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider adjust or modify to meet the constraints of a particular need.
• Must be able to prioritize departmental functions to meet due dates and deadlines.

• Approach all encounters with guests and team members in a friendly, service-oriented manner.
• Regular attendance is required in compliance with DHM standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes proper dress and correct nametag when working.
• Comply at all times with DHM standards and regulations to encourage safe and efficient hotel operations.

• Must, at all times, be attentive, friendly, helpful and courteous to all guests, managers, and other team members.
• Schedule guest service agents, bell staff and telephone services, as applicable. Assist Back of House Operations Manager with performance reviews, training and development of staff to achieve hotel service quality standards.
• Supervise and participate in guest registration and check out procedures.
• Motivate staff and establish a productive working environment for hotel.
• Achieve budgeted revenues and expenses and maximize profitability related to the rooms department.
• Analyze and generate reports and communicate information to team members and appropriate departments.
• Assemble, track and interpret financial and operational plans for the rooms department, to include the annual hotel budget.
• Have full knowledge of hotel property, amenities, area attractions and transportation options.
• Maintain correct procedures for hotel accounting, credit control and handling of financial transactions.
• Maintain procedures for security of monies, guest security.
• Knowledge of all emergency procedures.
• Strive to increase the level of guest satisfaction by sharing all…