Experience Specialist, HR​/Recruitment

Help Shape the Employee Experience from Day One

Are you passionate about helping people learn, grow, and succeed?

Copa Health is seeking a Learning & Onboarding Specialist to create engaging learning experiences and help employees build a strong foundation from their very first day. This role combines onboarding, classroom facilitation, learning administration, curriculum development, and employee experience to ensure every new employee receives a welcoming, engaging, and meaningful introduction to Copa Health.

We're looking for someone who enjoys working with people just as much as they enjoy creating learning experiences. If you thrive in a collaborative environment, love organizing projects, facilitating training, and developing engaging learning materials, we'd love to meet you.

• Competitive salary and comprehensive benefits package
• Personalized Health Coverage – Receive a monthly, tax-free contribution to select the medical plan that works best for you, with guidance and support through our ICHRA program
• Dental and Vision Coverage to complement your health plan
• Generous PTO – up to 3 weeks in your first year, plus an additional wellness day to recharge
• 10 paid holidays annually
• Wellness Program, including access to mental health resources
• Tuition Reimbursement up to $3,000 to invest in your growth and career advancement
• Affordable Medical, Dental, and Vision plans to fit your needs
• 403(b) retirement plan with company match to help you plan for your future
• Employee Assistance Program with free coaching and therapy sessions
• Additional benefits including life insurance, disability coverage, pet insurance, and more

As our Learning & Onboarding Specialist
, you'll play an integral role in supporting employee success by:

• Facilitating New Employee Orientation and foundational organizational training programs.
• Creating engaging PowerPoint presentations, job aids, facilitator guides, participant materials, and onboarding resources.
• Coordinating new hire onboarding activities and organizational training schedules.
• Administering the Learning Management System (Relias), including employee learning assignments, reporting, and training records.
• Monitoring mandatory training compliance and partnering with leaders to ensure timely completion.
• Partnering with department leaders and subject matter experts to improve onboarding and learning experiences.
• Supporting continuous improvement initiatives by evaluating processes and recommending enhancements.
• Providing exceptional customer service to new employees and leaders throughout the onboarding journey.
• Facilitate New Employee Orientation (NEO) and a variety of instructor-led training programs, including CPR/First Aid, Crisis Prevention, clinical support, regulatory, compliance, and other organizational trainings as assigned.

• High School diploma required. Bachelors in a related field (Human Resources, Organizational Development, Education, Psychology, Counseling, Behavioral Health) highly preferred.
• At least three (3) years of demonstrated experience in Learning & Development, Training, Employee Onboarding, Organizational Development, Human Resources, or a related field, with demonstrated experience coordinating training programs, facilitating learning, and developing training materials.
• Preferred: experience in the healthcare/human services field.

• Advanced proficiency with Microsoft PowerPoint, Outlook, Word, Excel, and Teams.
• Experience creating professional presentations, facilitator guides, participant materials, and job aids.
• Experience administering a Learning Management System (LMS), preferably Relias.
• Experience with Microsoft SharePoint or similar collaboration platforms.
• Comfortable learning new technology and software applications.

Copa Health, is an Equal Opportunity Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, disability status, protected veteran status, or any other characteristics protected by law. Pre-Employment Criminal Background and Drug Testing Required. EOE. Sign on and retention incentives are subject to change.