IT Help Desk Technician

Key Responsibilities

• Provide first‑line technical support to end users
• Troubleshoot issues related to:
  • Windows 10/11
  • Outlook, Teams, and One Drive
  • Email, calendar, and login issues
  • Password resets and multi‑factor authentication
  • Troubleshoot and work with vendors to support construction‑specialized applications
• Set up and deploy Windows computers and mobile devices
• Configure and support physical workstation setups, including:
  • Monitors
  • Docking stations
  • Keyboards, mice, and other peripherals
• Support printers, peripherals, and basic network connectivity
• Assist with user onboarding and offboarding tasks
• Perform basic user account, group, and privilege assignments as directed
• Assign and remove software licenses based on role and approval, including:
  • Microsoft 365
  • Adobe / Bluebeam
  • HCSS
  • Plan Swift
• Support file access, drive mappings, and One Drive sync issues
• Assist users with SharePoint access
• Escalate licensing, access, or permission exceptions as required
• Track and update support requests in the ticketing system
• Follow company IT policies and security requirements

• One or more of the following:
  • Hands‑on experience in an IT support role (2‑3 years minimum)
  • Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft certifications)
  • Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field
• Working knowledge of Windows 10/11
• Experience supporting Microsoft 365 applications
• Familiarity with software licensing and basic privilege assignment
• Ability to support physical workstation setups
• Strong customer service and communication skills
• Ability to follow documented procedures and escalation processes

• 3+ years of experience in an IT Help Desk or Desktop Support role
• Experience supporting users in a business or construction environment
• Familiarity with Microsoft Entra  (Azure AD)
• Experience with endpoint management tools (e.g., Intune)
• Experience using an IT ticketing system

• Office and remote user support
• Physical setup or desk‑side support required
• Standard business hours (as defined by the organization)

We are an Equal Opportunity Employer and participate in E‑Verify. All candidates must pass a background check and drug screen.

Recruitment & Agency Policy:
Kinkaid Civil Construction (“KCC”) does not accept unsolicited resumes, candidate profiles, or submissions from external recruiters, search firms, or staffing agencies without a valid, written, and fully executed service agreement in place. Any unsolicited submissions will be deemed the property of KCC, and KCC expressly reserves the right to pursue and hire any such candidate without obligation, financial or otherwise, to the submitting party.

No placement fees will be paid for unsolicited referrals or submissions.

Visa and Sponsorship:
Must be currently legally authorized to work in the US without sponsorship for employment visa status (e.g., H1B, O‑1, CPT, OT, etc.). Unless specifically stated in this job posting, we are unable to sponsor or take over sponsorship of an employment visa at this time.