ATSU - Technical Support Specialist

Description

This position is considered a second‑tier position and technology leader within Support Services. In addition to performing day‑to‑day technical work similar to a Support Services technician, staff in this position troubleshoot and resolve Level II issues. Staff also specialize in certain Level II activities such as account creation, telephony, customer satisfaction or desktop development and maintenance. Persons may be assigned to assist with some duties of the Support Services Manager as needed.

Full‑time

• Perform specialized duties as mentioned above
• Act as Level‑II response to university computing problems/needs
• Provide escalated support and advice to computer technicians
• Maintain standards and keep abreast of shifts in technology or trends in individual specialty
• Maintain documentation for individual specialty
• Act as an on‑call technician on a rotating basis
• Other duties as assigned

• In addition to strong skill and leadership in an assigned specialty, this person must be able to analyze and resolve user needs and problems.
• Interpret and apply information from manuals, and communicate on technical issues with individuals possessing varying degrees of computer familiarity.
• Plan, organize and prioritize work effectively.
• Be proficient in Microsoft products.
• Have exemplary hardware troubleshooting skills and strong knowledge in the specialty assigned.

A.T. Still University (ATSU) does not discriminate on the basis of race, color, religion, ethnicity, national origin, sex (including pregnancy), sexual orientation, age, disability, or veteran status in admission or access to, or treatment or employment in its programs and activities.