Systems Support Engineer

This position is on site. Our office is located at 1830 South Horne, Mesa, Arizona.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Leveraging expertise, flexible technology and a network of over 67,000 community pharmacies, and the use of our own state‑of‑the‑art specialty and home delivery pharmacies and fulfillment centers, we are driving value to those we serve through our transforming capabilities. We are in the process of launching several new, state‑of‑the‑art Pharmacy Fulfillment Centers across the United States. We are seeking a Systems Support Engineer who will be on a team responsible for the setup, ongoing support, and management of critical automation PCs, servers, and PLCs.

The ideal candidate would be based out of our upcoming Mesa, Arizona location and prepared for the occasional need to travel.

This position is full‑time (40 hours per week). Employees are required to have flexibility to work any of our 8‑hour shift schedules during our normal business hours of either 5:00 am–2:00 pm or 9:00 am–5:00 pm PST. Shift assignments may be subject to rotation. It may be necessary, given the business need, to work occasional overtime or during weekends.

We offer weeks of on‑the‑job training. The hours of the training will be based on schedule or will be discussed on your first day of employment.

• Responsible for the setup, ongoing support, and management of critical automation PCs, servers, and PLCs that run the automated fulfillment pharmacy.
• Interfacing and communicating with pharmacy workers and stakeholders to understand the system problems they’re facing and to update them on the statuses of their issues.
• Coordinate with internal and external teams for software upgrades, bug fixes, software patching, and implementing new equipment and features.
• Work closely with partners teams to coordinate project activities during installs and extended support.
• Assist with debugging PLCs, networking, power systems, I/O devices, etc. on the automation line.
• Use data analytic skills to troubleshoot and improve performance and reliability of equipment and the entire system.
• Work closely with partners teams to coordinate project activities during install and extended support.
• Other duties may be assigned based on business needs.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• High School Diploma/GED.
• Must be 18 years of age or older.
• 2+ years of experience in technology support, system management, or another technology administration role.
• Proficiency with problem solving and delivering within time constraints.
• Intermediate or proficiency working with Microsoft Word, Microsoft Excel & Microsoft PowerPoint.
• Beginner level of proficiency or interest in databases, SQL, and data tools.
• Ability to work full‑time (40 hours per week). Employees are required to have flexibility to work any of our 8‑hour shift schedules during our normal business hours of either 5:00 am–2:00 pm or 9:00 am–5:00 pm PST. Shift assignments may be subject to rotation. It may be necessary, given the business need, to work occasional overtime or during weekends.

• Experience administrating Windows systems.
• Experience applying Windows updates across a network and installing drivers for specific hardware.
• Experience with technology monitoring tools.
• Experience using a ticketing system (Service Now, JIRA, etc.).
• Experience with cable management and station…