AI Program Manager & Developer
Job in
Mesa, Maricopa County, Arizona, 85201, USA
Listed on 2026-05-31
Listing for:
Proofpoint
Full Time
position Listed on 2026-05-31
Job specializations:
-
IT/Tech
AI Engineer, Data Security, Cybersecurity, Data Science Manager
Job Description & How to Apply Below
Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently.
Join us in our pursuit to defend data and protect people.
How We Work:
At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:
Bold in how we dream and innovate
Responsive to feedback, challenges and opportunities
Accountable for results and best in class outcomes
Visionary in future focused problem-solving
Exceptional in execution and impact
Role Overview Proofpoint is seeking a strategic and hands-on AI Program Manager & Developer to lead AI initiatives with primary development focus in Services and Support.
This role serves as:
The primary liaison to the Proofpoint AI Business Council The driver of AI development and implementation within Support & Services
A cross-functional coordinator across Support, Professional Services, TAM, CSM, and Customer Operations This is a hybrid leadership + builder role — responsible for delivering measurable business impact while ensuring alignment with enterprise AI governance, Project Horizon priorities, and Proofpoint’s responsible AI standards.
Key Responsibilities
1. AI Strategy & Program Leadership Lead AI roadmap execution across the Services and Support team Identify and prioritize high-impact AI use cases aligned to Services and Support goals
Track and report adoption, efficiency, and ROI metrics
Coordinate AI initiatives across:
Customer Support Professional Services
TAM / CSMCustomer Operations Serve as the Customer Office representative to the Proofpoint AI Business Council Ensure alignment with enterprise AI governance, licensing, and publishing standards
Translate enterprise AI strategy into actionable Customer Office execution plans
2. AI Development (Services & Support)
Design and build Custom GPTs and AI workflows tailored to:
Case summarization
Troubleshooting guidance
Smart routing & case deflection
Knowledge base generation
Services documentation automation
Executive reporting automation
Develop structured workflows and agentic use cases
Partner with IT on integrations (SharePoint, Teams, Outlook, Git Hub, Jira, Salesforce, etc.)Ensure appropriate RBAC, data security, and governance controls
Establish reusable AI frameworks that can scale cross functionally
3. Governance & AI Business Council Liaison Act as a primary liaison to the Proofpoint AI Business Council Bring forward use cases, risks, and adoption metrics
Communicate governance updates, licensing changes, and publishing policies
Partner with IT Admins and AI Project Leads to:
Ensure compliant GPT publishing
Track usage and ROIMaintain governance alignment
Champion responsible AI adoption
4. Adoption & Change Enablement Identify and enable Citizen Developers within Support & Services Provide training, best practices, and AI office hours
Measure adoption and optimize based on usage data Create documentation and playbooks for scalable AI deployment
Foster an innovation mindset while maintaining operational rigor
Qualifications
Experience5 years in Program Management, Technical Operations, Product Operations, or Services Enablement in a SaaS organization
Strong experience implementing automation, AI solutions, or workflow improvements
Experience driving cross-functional initiatives without direct authority
Experience operating in a customer-facing or services-driven environment
Technical Skills
Experience with generative AI platforms (ChatGPT Enterprise, Copilot, APIs)
Familiarity with building custom GPTs, structured prompts, or workflow automation
Basic to intermediate scripting (Python or similar) preferred
Familiarity with SaaS tools:
Jira, Confluence, Salesforce, Git Hub, Service Cloud, etc.
Understanding of AI governance, data security, and enterprise compliance…
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×