Linux Systems Administrator

Job Description

Redefine the future of customer experiences. One conversation at a time.

We're changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.

Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.

If you're ready to collaborate and create with amazing people, let your personality shine and be on the front lines of helping businesses deliver amazing experiences, you're in the right place.

Build Amazing - Deliver Amazing - Live Amazing - Be Amazing

Nextiva is currently seeking bright and talented individuals for a Linux Systems Administrator position. The Linux Systems Administrator is responsible for supporting the day-to-day activities of Nextiva's physical, virtual, and cloud servers running various flavors of the Linux operating system. The role is predominantly focused on problem resolution, enhancement request fulfillment, proactive monitoring, and preventative maintenance. In addition, the Linux Sys Admin will be responsible for automating common to complex tasks, overseeing patch management and deployment, multi-level troubleshooting and various other related activities.

• Ensure the availability and reliability of production, staging, and development servers and virtual machines meets the business needs
• Troubleshoot issues and problems related to Linux OS, services and applications, networking, VMware, storage, and other related components
• Collaborate with network engineering, software engineering, SRE/Dev Ops and others, to resolve incidents and outages
• Maintain a robust patch and lifecycle management strategy to minimize security vulnerability exposure and maximize supportability
• Manage and deploy virtualized instances running Linux and Windows
• Write Ansible playbooks to facilitate automation
• Monitor servers and infrastructure to proactively identify potential issues and outages, before they happen
• Build, maintain, and promote strong technical documentation
• Collaborating with and cross-train other administrators to guarantee transfer of knowledge

• Bachelor's degree in Information Technology, Computer Science, or related work experience
• 8+ years of experience in Linux systems administration, including both Red Hat and Debian based operating systems
• Strong experience with VMware virtualization platform and vSphere management
• Strong experience writing automation with an emphasis on Ansible
• Strong awareness of networking and internet protocols including TCP/IP, DNS, SMTP, HTTP and distributed networks
• Working knowledge of physical and virtual storage concepts, including iSCSI
• Working knowledge of common web services including Nginx, Apache, and Tomcat
• Working knowledge of public clouds such as AWS, GCP, and Oracle Cloud
• Experience with monitoring and logging tools like Datadog, Solarwinds, Kibana, Filebeat
• Experience working with Atlassian products such as Jira, Confluence, and Bitbucket
• Excellent time management skills with the proven ability to prioritize, handle multiple tasks, and work under tight deadlines while delivering high quality results
• Demonstrate good judgment in solving problems, identifying problems in advance, and proposing solutions
• Highly organized, detail oriented, adaptable and quick‑thinking with a proactive approach, an enterprise focus, an understanding of shifting business needs and the ability to change priorities with ease
• Excellent written and verbal communication skills with the ability to communicate knowledgeably and effectively
• Ability to excel both individually and as a team player in a fast paced, self‑directed, constantly evolving environment
• Flexible availability for on‑call support during non‑peak hours

• Drives Results: The successful candidate will be action oriented, with a passion for…