Printer Field Technician -Overnight -CCMI in Mesa

Overview

You will work in a corporate environment located onsite with one of our largest and most well-known customers.

• Installing and configuring OS on client laptops.
• Migrating client data to new laptop.
• Advanced break/fix support of software/hardware issues for clients.
• Managing and updating tickets via the client's ticketing database.
• Processing assets returned from clients leaving the company.
• Ensuring all client inventory assets are stored and distributed in a clean and professional manner.
• Preparing old equipment for re-dispositioning and e-waste handling.
• Managing inventory counts and updating the peripheral tool daily.
• Load balancing equipment to different Intel and non-Intel sites.
• Loading/unloading assets into lockers.
• Updating and closing tasks in Service Now.
• Cleaning and testing used systems for redeployment.
• Sending emails to clients for asset collection.
• Picking up surplus equipment from users.

You will have frequent interaction with clients in person and via phone, email and IM. You will be required to update the client ticketing system and database. You may be tasked to assist with asset inventory audits.

• 3+ years technical experience desired.
• Must be able to lift up to 35 lbs. solo.
• May be required to walk/sit/stand/crawl/kneel for extended periods.
• Must have excellent customer service skills and excellent written/verbal communication skills.
• Requires knowledge of Microsoft suite (Outlook, Excel and Word primarily), Windows 10.
• Technical certifications a plus.

We are committed to delivering exceptional services and professionals with proven work ethics and processes. Provide an exceptional client experience. Deliver on our commitments. Build trust by thinking and acting with integrity. Create an environment that inspires innovation.