Technical Support Analyst; Mesa

Overview

Technical Support Analyst (Contract-to-Hire) Are you a sharp Technical Support Analyst looking to make a real impact? Join a dynamic team providing support primarily in Mesa. This 6-month contract-to-hire role offers career advancement and a comprehensive benefits package.

This position features a hybrid workflow focused on localized support: approximately 80% in-person/desk-side support and 20% help desk coverage (calls/emails/chats), though this ratio may fluctuate based on project needs.

You will be the face of IT, ensuring seamless operations across our Mesa, Peoria, Surprise, and Avondale locations.

• Advanced Troubleshooting:
  Triage and resolve Level I, II, and III incidents involving hardware, software, and networking.
• Customer Excellence:
  Validate resolutions with internal users and maintain meticulous records in the ITSM system.
• Security & Compliance:
  Execute IT Security policies and ensure all devices are fully encrypted.
• Knowledge Sharing:
  Author knowledge-base articles and contribute to service improvement efforts.
• Project Versatility:
  Manage multiple simultaneous projects while providing reliable back-up help desk support.

• Experience:
  
  3+ years in technical/desk-side support.
• Tech Stack:
  Expert-level Windows, MS Office, and Active Directory support.
• Hardware Savvy:
  Ability to image/configure out-of-the-box PCs and install enterprise apps.
• Mobility:
  Valid driver’s license, reliable vehicle, and ability to transport equipment between sites.
• Soft Skills:
  
  A consultative personality with top-tier communication and documentation skills.

• Schedule:
  
  Flexible hours required, including on-call and occasional weekends.
• Location:
  
  Primary support in Mesa, with secondary support for surrounding West Valley offices.
• Benefits: W-2 contractors enjoy 401(k) with 4% match, medical/dental/vision, life insurance, and disability coverage.

Note:

Background check and drug test (excluding marijuana) required.