IT Support Specialist

Overview

Drive Time Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership.

The Drive Time Family of Brands spans across Drive Time, Bridgecrest and Silver Rock. You can find us at the intersection of technology and innovation as we use our proprietary tools and over two decades of industry knowledge to redefine the process of purchasing, financing, and protecting your vehicle.

In short, this role is all about being the go-to person for keeping technology running smoothly for employees—whether they're in the office or working remotely. As an IT Support Specialist I, you'll provide hands-on and remote technical support, help new hires get set up for success on day one, and ensure everyday tech just works. You'll play a key role in delivering a reliable, secure, and positive end-user technology experience across the organization.

In long, as the IT Support Specialist I, you will be responsible for supporting day-to-day IT operations across corporate offices and remote locations by:

• Providing technical support for desktops, laptops, mobile devices, software, hardware, and network connectivity issues
• Diagnosing, troubleshooting, and resolving issues both remotely and onsite
• Managing, prioritizing, and documenting support tickets with clear and timely communication
• Configuring and deploying new computers using standardized builds and endpoint management tools
• Setting up and supporting employee workstations, including desks, docking stations, monitors, and peripherals
• Supporting onboarding and offboarding processes related to IT equipment
• Troubleshooting, maintaining, and supporting conference rooms and AV systems
• Providing real-time meeting support and escalating AV or vendor issues when needed
• Supporting physical security systems such as access controls and cameras
• Tracking hardware inventory and managing the device lifecycle
• Assisting with patching, updates, and endpoint compliance to maintain system health and security standards
• Documenting resolutions, processes, and recurring issues to continuously improve support efficiency
• Minimizing conference room downtime through proactive testing and rapid issue resolution
• Ensuring new hires have fully functional equipment and desk setups on day one

• Someone who takes initiative, works independently, and thrives in a fast-paced team environment
• A strong problem-solver who enjoys troubleshooting and figuring things out
• A customer-focused professional who communicates clearly and patiently with employees at all technical levels
• A reliable teammate who can juggle multiple priorities without dropping the ball
• Someone who's organized, detail-oriented, and values good documentation

• 1+ year of experience troubleshooting and providing technical support
• High school diploma or equivalent work experience
• Strong troubleshooting skills across Windows and macOS environments
• Experience supporting hardware and basic networking issues
• Experience working in a ticketing system and managing competing priorities
• Excellent customer service and communication skills in a corporate environment

• Microsoft Intune and Autopilot
• Apple Business Manager and Jamf (or similar MDM tools)
• Citrix environments
• Lenovo and Apple hardware support
• Logitech conference and collaboration tools
• Verkada access controls and camera systems
• Microsoft 365 administration (Admin Center, user and license management)

• Teamwork in Action
  . In this position, you'll be fully on-site, collaborating and connecting with your teammates while getting things done. Experience the energy and momentum of working together every day!

• Medical, dental, and vision
  , Drive Time Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.

• But Wait, There's More
  . 401(K), Company paid life insurance policy, short and long-term disability…