IT Support Specialist

What’s Under the Hood Drive Time  Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership.

The Drive Time Family of Brands spans across Drive Time, Bridgecrest and Silver Rock. You can find us at the intersection of technology and innovation as we use our proprietary tools and over two decades of industry knowledge to redefine the process of purchasing, financing, and protecting your vehicle.

That’s Nice, But What’s the Job?

In short, this role is all about being the go-to person for keeping technology running smoothly for employees—whether they’re in the office or working remotely. As an IT Support Specialist I, you’ll provide hands-on and remote technical support, help new hires get set up for success on day one, and ensure everyday tech just works. You’ll play a key role in delivering a reliable, secure, and positive end-user technology experience across the  long, as an IT Support Specialist I, you will be responsible for supporting day-to-day IT operations across corporate offices and remote locations by:

Providing technical support for desktops, laptops, mobile devices, software, hardware, and network connectivity issues

Diagnosing, troubleshooting, and resolving issues both remotely and onsite

Managing, prioritizing, and documenting support tickets with clear and timely communication

Configuring and deploying new computers using standardized builds and endpoint management tools

Setting up and supporting employee workstations, including desks, docking stations, monitors, and peripherals

Supporting onboarding and offboarding processes related to IT equipment

Troubleshooting, maintaining, and supporting conference rooms and AV systems

Providing real-time meeting support and escalating AV or vendor issues when needed

Supporting physical security systems such as access controls and cameras

Tracking hardware inventory and managing the device lifecycle

Assisting with patching, updates, and endpoint compliance to maintain system health and security standards

Documenting resolutions, processes, and recurring issues to continuously improve support efficiency

Minimizing conference room downtime through proactive testing and rapid issue resolution

Ensuring new hires have fully functional equipment and desk setups on day oneSo What Kind of Folks Are We Looking For?

Someone who takes initiative, works independently, and thrives in a fast-paced team environment

A strong problem-solver who enjoys troubleshooting and figuring things outA customer-focused professional who communicates clearly and patiently with employees at all technical levels

A reliable teammate who can juggle multiple priorities without dropping the ball Someone who’s organized, detail-oriented, and values good documentation

The Specifics.
1+ year of experience troubleshooting and providing technical support

High school diploma or equivalent work experience

Strong troubleshooting skills across Windows and macOS environments

Experience supporting hardware and basic networking issues

Experience working in a ticketing system and managing competing priorities

Excellent customer service and communication skills in a corporate environment

Nice To Have.

Microsoft Intune and Autopilot Apple Business Manager and Jamf (or similar MDM tools)
Citrix environments

Lenovo and Apple hardware support

Logitech conference and collaboration tools

Verkada access controls and camera systems

Microsoft 365 administration (Admin Center, user and license management)
So What About the Perks? Perks matter

Teamwork in Action. In this position, you’ll be fully on-site, collaborating and connecting with your teammates while getting things done. Experience the energy and momentum of working together every day!

Medical, dental, and vision, oh my! Drive Time Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.

But Wait, There’s…