Deskside Technician II

Job Responsibilities

• Provide Windows, software, and hardware support onsite in a corporate environment.
• Stage, provision, and deploy IT machines to end users following best business practices.
• Diagnose, troubleshoot, and implement fixes for a variety of technology.
• Configure, troubleshoot, and deploy mobile devices & other audio/visual equipment.
• Troubleshoot VPN and VDI connectivity.
• Follow appropriate KB articles.
• Manage workload via ticketing software.
• Prioritize and complete work in a group and independently with minimal supervision.
• Communicate technical information to non‑technical audiences.
• Smart Hands remote support for off‑site resolver groups.
• Inventory management of IT assets including asset auditing.
• Other duties as assigned.

• Ability to work 24 hrs/week (Schedule open).
• +2 years corporate deskside support or equivalent experience.
• Excellent troubleshooting capability.
• Ability to maintain composure while handling challenging, dynamic, rapid‑response user support.
• Experience with Microsoft Office / Office 365 suite.
• Experience with computer imaging software and data migration processes (e.g., SCCM, Intune).
• Experience with endpoint protection and encryption (Bitlocker) support.
• Familiarity with using remote desktop support tools.
• High School Diploma or equivalent.
• Maintain valid driver's license.
• Walk, bend, stand for prolonged periods of time, and lift equipment up to 50 pounds.
• Demonstrate high level of professionalism and strong personal interaction skills.
• Maintain neat and professional work area and appearance in compliance with site policies.
• Ability to pass standard panel drug screening and background check.
• Adhere to assigned shift schedule.

• A+ Certification.
• Microsoft Certified Professional (MCP).
• Windows architecture including permissions and file structure.
• Mac/Apple experience, a plus.
• Experience with Basic network concepts (Active Directory / Workstation - Domain Trust Relationship).

• Work with brilliant minds, often within a global capacity.
• Comprehensive benefits package: 401(k), paid time off, tuition reimbursement, medical, dental, and vision insurance, and more.
• Opportunity to participate in professional development eLearning programs within Stefanini University, and other virtual training resources.

• Brazilian and privately owned company.
• Agility, flexibility, and innovation are in our DNA.
• Flat organizational structure which enables faster communication and decision making.