Information Technology Support Technician – Tucson; HQ

In this entry-level position, your knack for troubleshooting and experience with technical support will be a daily help for our stores, headquarters and warehouse. You’ll work as part of a team at our Tucson offices, providing patient, friendly assistance with a wide range of issues. Support is provided through the phone, email and in-person, so excellent communication skills are a must.

Grow your expertise with ongoing development, business literacy training and opportunities to advance. Experience with PC hardware/software, MS Office and Windows 11 are required. Familiarity with POS systems and SaaS administration is helpful. Must be willing to travel and have a valid driver's license. This position cannot be done remotely and will require several weeks of weekend shifts every couple of months.

• You have a basic to intermediate understanding of PC hardware/software, networking, cloud SaaS (Gmail) administration, MS Office and Windows 11.
• You are familiar with Point of Sale systems and concepts.
• You are an excellent communicator over the phone, by email, and in person.
• You have a valid driver’s license.
• You like to travel to new cities.
• You can multitask and enjoy an energetic, high‑productivity environment.
• You’re known for your positive, can‑do attitude and are happy to work as part of a team.
• You are excellent at troubleshooting and problem solving.

• Providing phone, email and in‑person technical support to employees at all levels of the company.
• Preparing equipment for deployment.
• Assisting with equipment and software evaluations.
• Growing your skill set through assigned training.
• Helping out with special projects and wherever needed.
• Working with an incredible team.

• Affordable health, dental & vision insurance (must work 20+ hours per week)
• Paid time off – start accruing on your first day
• Bonuses based on profit – when Buffalo wins, so do you!
• Merch discount
• 401(k) retirement plan (i.e. free money)
• Opportunities to promote

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