Systems Engineer - ITSM

FlexTG is the largest Brand-Neutral Managed Print Services provider with an industry-leading Nationwide footprint. We are service and solutions professionals, providing support to clients of all sizes and industries from coast to coast. Our vast support network and unique proprietary technology make us more than Best-in-Class - we are in a class of our own.

The Systems Engineer is responsible for designing, implementing, securing, and maintaining the core technology services that support an organization’s productivity and operational resilience. This role requires hands‑on technical expertise, strong problem‑solving skills, and the ability to operate effectively in complex environments. The Systems Engineer plays a key part in ensuring reliable systems, driving continuous improvement, and supporting both IT and business operations.

The salary range for this role is $95,000-$110,000

• Administer and support enterprise infrastructure and platform systems, ensuring comprehensive oversight of critical services
• Independently troubleshoot and resolve Tier 3 systems and infrastructure issues
• Perform root cause analysis (RCA) for Tier 3 incidents, documenting findings, corrective actions, and preventative recommendations, and implementing approved corrective changes for review by senior engineers
• Perform routine system maintenance and monitor system performance to maximize uptime, availability and reliability across hybrid environments
• Integrate and support hybrid/cloud infrastructure leveraging integration platforms where applicable
• Execute backup, recovery, and resilience activities in alignment with documented disaster recovery and business continuity plans, including periodic restore validation and documentation of gaps and remediation actions
• Collaborate on adoption strategies, migration planning, and infrastructure modernization projects, contributing technical input during said initiatives
• Maintain and enhance automation tools and scripts, contributing improvements within established frameworks and automation standards, including development of new workflows where needed to reduce manual effort and configuration drift
• Identify and elevate Tier 4 or systemic risks, including architectural gaps, recurring failure patterns, or vendor‑level defects requiring senior ownership, and provide supporting analysis and recommended options to accelerate decision‑making
• Ensure ITSM practices align with ITIL's best practices to improve service quality and customer satisfaction
• Implement Service Now REST APIs, web services, and custom scripts to connect with external systems for efficient ticket sharing
• Work with Service Now's ITSM/CSM/FSM/HRSD modules to enhance ticket management and overall business effectiveness

Minimum Qualifications:

• 3+ years of proven experience working in IT or a related field in a System Administrator or equivalent role.
• Bachelor’s degree in an IT related discipline or equivalent professional experience.
• Strong critical thinking abilities with a track record of analyzing issues and developing effective solutions.
• Solid problem‑solving skills and the ability to remain effective under pressure.
• Ability to manage multiple priorities and work independently with minimal supervision.
• Strong communication skills with the ability to collaborate across technical and non‑technical teams.
• ITIL Foundation certification is preferred.
• Hands‑on experience with Service Now ITSM tool configuration, customization, and integration.

Preferred Qualifications:

• Service Now CSA or CSD.
• Experience with disaster recovery planning and enterprise backup technologies.
• Familiarity with hybrid or cloud environments (e.g., Azure, AWS, or similar).
• Experience with automation, scripting, or modern systems management tools.
• Understanding of security best practices and basic compliance requirements.

Disclaimer:
This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. The…