IT Systems & Support Specialist

Be the backbone of the technology that powers patient care.

At Spectrum Healthcare Group, we're looking for an IT Systems & Support Specialist who is comfortable jumping between helpdesk support, EHR administration, and data work - sometimes all in the same day. This is a hands‑on role for someone who takes ownership, communicates clearly, and genuinely wants to support the staff helping our communities thrive.

• Provide day‑to‑day support for hardware, software, and Microsoft 365 (user accounts, password resets, email, Teams)
• Support and administer our Electronic Health Record system (Next Gen Enterprise preferred)
• Train new and existing staff on EHR workflows and technology tools
• Image, deploy, and configure laptops and desktops
• Troubleshoot common software and hardware issues across multiple locations
• Monitor SQL Server jobs and perform basic query work to support operations
• Assist with reporting and data tasks using tools like Hex, Power BI, or Excel
• Document issues, resolutions, and procedures to keep the team informed

• 3+ years of experience supporting an EHR system in a clinical environment (Next Gen Enterprise, Epic, eClinical
  
  Works, or similar)
• Experience training end users on clinical or business software
• Proficiency with Microsoft 365 administration and troubleshooting
• Ability to image and configure laptops and desktops independently
• Strong communication skills across clinical, administrative, and leadership audiences

• Next Gen Enterprise experience (administration, template support, or configuration)
• Ability to run SQL queries, restart failed SQL Server jobs, and interpret basic results
• Familiarity with data analytics tools (Hex, Power BI, Tableau, or similar)
• Excel proficiency including VLOOKUPs and pivot tables
• Experience in a behavioral health or outpatient clinical setting

• Ability to sit for extended periods and work on a computer
• Must be able to work on‑site; travel between SHG locations may be required (Prescott, Cottonwood, Phoenix, Tucson areas)
• Ability to obtain a Level 1 Fingerprint Clearance Card

• Meaningful work that directly supports the people caring for our community
• Small, collaborative IT team with broad scope and real ownership
• Opportunities to grow across EHR, infrastructure, and analytics
• Mission‑driven organization focused on whole‑person behavioral health care