Senior Mining Technology Consultant

Career Area:
Product Support

Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you’re joining a global team who cares not just about the work we do — but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here — we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it. As a Senior Mining Technology Consultant, you will be at the core of both staffed and autonomous mining operations, partnering closely with clients, dealers, and internal teams to elevate safety, efficiency, and operational excellence r work will directly influence how performance is evaluated, how new capabilities are tested, and how future Mine Star solutions are shaped.

You will play a pivotal role in shaping the future of Mine Star by leading the next generation of Mine Star data management and visualization tools.

Exposure to complex, large‑scale systems where analytical rigor has tangible business impact. High level of influence, working with diverse stakeholders across engineering, operations, and product teams. Working in a blend of research, data analysis, data management, visualization, and real‑world problem‑solving projects. Influence product improvement and have a voice in shaping the future of mining technology.

Design, develop, and validate standard and custom reports for our clients. Analyze complex datasets to identify patterns, root causes, and improvement opportunities. Support broader initiatives with data analysis, modeling, and methodological guidance. Develop performance metrics and models that support consistent and reliable decision making. Translate ambiguous business or operational problems into structured analytical approaches. Advise customers on utilizing available data to unlock higher performance.

Collaborate with internal product, engineering, and support teams to enhance technology offerings. Provide coaching and mentoring to Caterpillar teams, dealers, and mining customers.

• Technical Excellence: Strong understanding of mining operations, Mine Star reporting application, and other reporting tools with the ability to translate operational reality into analytical and visual dashboards.
• Problem Solving: Uses varying problem‑solving approaches and techniques as appropriate. Contributes to standard practices for problem‑solving approaches, tools, and processes. Analyzes and synthesizes information and devises alternative resolution strategies. Develops successful resolutions to critical or wide‑impact problems.
• Effective Communications: Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Customer Focus: Provides prompt and effective responses to client requests and interactions. Monitors client satisfaction levels on a regular basis and alerts own team to problems in client satisfaction. Differentiates the roles and responsibilities in a business relationship. Works with clients to address critical issues and resolve major problems.
• Consulting: Explains the requirements, deliverables, and criticalities of the assignment. Participates in developing consulting opportunities or assignments. Uses formal and informal means to keep client informed on progress and issues.

• Degree in Mining Engineering, Data Science, Analytics, Computer Science, or a related technical field.
• Experience in mining operations.
• Experience in Mine Star technology and Mine Star Data Structure.
• Experience in data warehouse and data visualization tools (e.g., Mine Star Reporting, Power BI).

The primary location for this position is Phoenix, AZ. This position may require up to 25% travel. Domestic relocation assistance is available. This position requires working onsite five days a…