Student Services Analyst-Student Data Analyst. Mesa LilyLifestyle

Student Services Analyst – Student Data Analyst

Job : 322554

Location: Mesa Community College

Full Time

The Analyst serves as a key strategic partner in enhancing the student experience through the effective use of customer relationship management (CRM) technology, student information systems (SIS), queueing platforms, and other data and reporting tools. This role leads the development and execution of targeted communication strategies, including automated drip campaigns, caseload management tools, and coordinated outreach efforts designed to support student engagement, retention, and success.

The Analyst is responsible for building and maintaining dashboards, reports, and data visualizations that track progress toward institutional goals and provide actionable insights for leadership and staff. This includes analyzing student feedback, service utilization trends, and operational data to identify opportunities for improvement, optimize staffing and service delivery, and inform data‑driven decision‑making. The Analyst plays a critical role in managing institution‑wide Student Affairs communications within the CRM, including email and text messaging campaigns.

• Systems Strategy, CRM Operations, and Staff Workflow Support (30%) – Serve as the Student Affairs subject matter expert in optimizing the use of CRM, student information systems (SIS), queueing platforms, and other operational tools; support staff in building and using caseload management tools, task tracking, and workflow processes.
• Data Analysis, Reporting, and Dashboard Development (25%) – Design, develop, and maintain dashboards and reports using CRM, Hub Spot, Salesforce, SIS, Tableau, Assist, Google Suite and other tools; analyze data across systems to identify trends, gaps, and opportunities; provide actionable insights and proactive alerts.
• CRM Communications and Engagement (20%) – Develop and execute targeted, operationally focused communication campaigns within the CRM; manage mass communications (email and text); create and maintain CRM forms.
• Training, Support, and System Adoption (15%) – Train and support staff in the effective use of CRM, SIS, queueing systems, Tableau, and Google tools; guide staff in managing caseloads and monitoring progress; develop training materials; monitor system adoption.
• Systems Integration, Data Integrity, and Continuous Improvement (5%) – Collaborate across the college community to support integrations and ensure data accuracy; identify and resolve data issues; support implementation and optimization of new systems; analyze student feedback to inform improvements.
• Other Duties (5%) – Participate in committees, cross‑functional work groups, and professional development activities; support special projects; perform other duties as assigned.

Bachelor's Degree from a regionally accredited institution and two years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs; or an equivalent combination of education and experience sufficient to perform the essential duties of the job.