IT Technician

IT Level 1 Technician – Help Desk

Mesa, AZ | Full-Time, On-Site | Mon–Fri, 8:00am–5:00pm | $40,000–$50,000 (based on experience)

We’re a Mesa-based Managed Service Provider that keeps Arizona businesses running. We tackle real IT challenges each day and are looking for someone to grow with us. This role is ideal for early‑career IT professionals hungry to learn, eager to take ownership, and ready to build a foundation that can carry them to Level2 and beyond. We invest in our people through paid certifications, hands‑on mentorship, and a clear advancement path.

As a Level1 Technician you’ll be the first point of contact for our clients — handling inbound support requests, resolving common issues, and escalating complex problems to our senior engineers. You’ll work in a fast‑paced MSP environment where no two days are the same and every ticket is a learning opportunity. This is not a passive role. We expect you to own your tickets, document your work, and bring a professional, solutions‑oriented attitude to every client interaction.

• Serve as first point of contact for client support requests via phone, email, and ticketing system.
• Troubleshoot and resolve common hardware, software, and connectivity issues for end users.
• Support Microsoft
  365 applications including Outlook, Teams, Word, and Excel.
• Perform basic Active Directory tasks: password resets, account creation, and group assignments.
• Image, configure, and deploy workstations, laptops, and peripherals for clients.
• Document all work clearly and accurately in the ticketing system.
• Escalate complex or unresolved issues to Level2 engineers with thorough notes and context.
• Assist with onboarding new users and setting up equipment at client sites.
• Follow standard operating procedures and contribute to knowledge base documentation.
• Maintain a professional, patient, and helpful demeanor with all client contacts.

• 1+ year of IT support experience in a help desk, desktop support, or similar role.
• Working knowledge of Windows
  10/11 and Microsoft
  365 applications.
• Basic understanding of networking concepts: DNS, DHCP, TCP/IP, and Wi‑Fi troubleshooting.
• Familiarity with Active Directory for common user management tasks.
• Strong customer service skills — you communicate clearly, listen carefully, and stay calm under pressure.
• Ability to prioritize and manage multiple open tickets in a queue‑based environment.
• Reliable, punctual, and accountable — clients depend on us to show up.

• CompTIA A+ or Network+ certification (or currently pursuing).
• Experience with a ticketing or RMM platform.
• Exposure to an MSP environment.

• Salary range of $40,000–$50,000 based on experience.
• Company‑sponsored certifications and professional development budget.
• Mentorship from senior engineers and a clear path to Level
  2.
• Paid time off plus federal holidays.
• A team environment that takes your growth seriously.

Datatek is an equal opportunity employer. We evaluate all applicants based on qualifications, merit, and business needs.