Technical Support Technician

Day to Day

• Serve as the primary escalation point for Tier 1 technicians on complex technical issues
• Troubleshoot and resolve advanced hardware, software, network, and systems-related issues
• Support internal employees across endpoints, enterprise applications, user accounts, printers, and collaboration tools
• Administer and support 365 and Active Directory, including user management and permissions
• Assist with endpoint management and device provisioning, including tools such as Intune
• Troubleshoot network connectivity issues including DNS, DHCP, VPN, and TCP/IP
• Contribute to automation initiatives to improve helpdesk efficiency and reduce manual tasks
• Utilize tools such as Power Shell and Power Automate to streamline workflows and processes
• Perform root cause analysis and implement long-term solutions to recurring issues
• Document technical processes and build internal knowledge base resources
• Assist in onboarding/offboarding and system access provisioning
• Mentor Tier 1 technicians and support overall team development

• 3+ years of IT Helpdesk, Desktop Support, or Systems Administration experience in a corporate environment
• Strong experience with Windows environments, Active Directory, and 365
• Proven ability to troubleshoot across hardware, operating systems, and enterprise applications
• Solid networking fundamentals including TCP/IP, DNS, DHCP, and VPN troubleshooting
• Hands-on experience with endpoint management tools (Intune preferred)
• Experience with Power Shell scripting beyond a basic level
• Exposure to or experience with automation tools (Power Automate preferred)
• Exposure to SQL or working with data/reporting to support automation efforts
• Strong communication skills with the ability to mentor junior technicians

• Previous experience serving as a Lead Technician or mentoring junior helpdesk staff.
• Relevant certifications such as CompTIA.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually - as applicable.