Network IT Engineer II

Description/Duties This vacancy is in the Police Department's Information Technology (PDIT) unit for the Infrastructure/Enterprise Operations Assignment, specifically Network Infrastructure.

First review of applications will be Monday, September 15, 2025.Police Network Infrastructure Assignment:
Plans, assesses, and proactively monitors platform and environment to meet performance and availability metrics. Plans, coordinates, and ensures firmware and software configurations are in place, and monitors performance of specific areas under primary responsibility by proactively taking preemptive measures to minimize interruptions. Documents actions performed to improve skill transfer/knowledge transfer to secondary in support. Performs complex diagnostics and troubleshooting in support of designated platforms.

Excels at test scripts and QA processes resulting in increased percentage of successfully implemented changes. The Information Technology (IT) Engineer II in this assignment is expected to have an expert understanding of network protocols, security, routing, switching, and firewall technologies, and mentors and actively shares this expertise with others. Secondary IT disciplines to be supported within this assignment include Server OS and virtualization, enterprise storage, and enterprise backup.

The ideal candidate shall possess a Cisco Certified Network Professional (CCNP) certification or equivalent experience.

The IT Engineer II class provides skilled technical services in support of installation, configuration, testing, integration, and ongoing support for City applications or infrastructure, requiring an in-depth knowledge of the City’s platforms and environment in support of meeting availability and performance goals. This class applies to Business Solutions and Application Development;
Business Analytics;
Database;
Desktop and Mobile Services;
Service Desk; GIS (Geographic Information System);
Network;
Security;
Unified Communications; and Server, Storage, and Backup.

Common responsibilities and skills include: leadership skills, including performing independent judgment and decision-making, especially related to diagnostics and troubleshooting with enterprise applications or infrastructure; providing quality written and verbal communications/presentations to customer areas and senior leadership in both small and large settings; supervising and coordinating day-to-day activities of technical staff (by assignment) of usually three or less direct reports; and performing primary and secondary highly technical application or product support within one of the technical support areas of Business Solutions and Application Development;
Business Analytics;
Database;
Desktop and Mobile Services;
Service Desk; GIS;
Network;
Security;
Unified Communications; and Server, Storage, and Backup. This class may perform technical and/or project leadership for a medium- to large-size project using the Project Management Office (PMO) standard methodologies or concurrent small- to medium-scale project management. This class is responsible for positively and actively participating in team training and demonstrating team skills learned by applying and reinforcing team principles in daily work with functional teams.

Common duties include: performing work on multiple assignments simultaneously such as configuration, integration, development, testing, and resolution of problems for systems; assessing, troubleshooting, and following established guidelines in the escalation of hardware, software, and networking problems; initiating and/or maintaining Incident Reports (IRs) using an on-line incident management system; assisting with research, evaluation, and implementation of new technologies and/or packaged software; installing and supporting hardware and/or software;

preparing and/or updating system documentation; controlling changes in system environments to ensure stable and reliable delivery of computer resources; coordinating and mentoring staff; developing and analyzing data for problem resolution and strategic planning; implementing, maintaining, and monitoring systems and their related subsystems;…