It Manager

Job Title:

IT Manager Job Description

The IT Manager oversees day‑to‑day IT operations in partnership with managed service providers and internal stakeholders, ensuring stable, secure, and efficient technology services across the organization. This role provides operational ownership of enterprise business applications, coordinates cross‑functional technology projects, and drives continuous improvement in infrastructure, cloud services, and IT governance. The IT Manager acts as a key liaison between the business and technology partners, supporting a project‑based construction environment and enabling the organization’s ongoing growth and innovation.

• Own day‑to‑day IT operations in close partnership with Managed Service Providers (MSPs).
• Serve as the primary operational liaison between business stakeholders and MSP partners, ensuring clear communication and alignment.
• Monitor service levels, incidents, escalations, and resolution performance to maintain operational continuity and high‑quality service delivery.
• Coordinate operational support for endpoint management, network and connectivity, cloud infrastructure and services, backup and disaster recovery systems, user provisioning and access management, and cybersecurity monitoring and remediation support.
• Provide operational ownership and administration of enterprise business applications, including Procore, Foundation, Tekla‑related ecosystems, reporting platforms, analytics tools, and collaboration platforms.
• Manage software licensing, user access controls, application support, vendor relationships, and change management processes for enterprise applications.
• Ensure enterprise applications maintain stable performance, strong usability, and alignment with business needs and processes.
• Coordinate user training, system adoption efforts, and documentation for supported systems to drive effective and consistent usage.
• Execute technology initiatives and projects aligned with the enterprise IT roadmap established by executive leadership.
• Coordinate cross‑functional projects involving operations, estimating, fabrication, finance, and field teams in a project‑based construction environment.
• Support project activities including planning and scheduling, resource coordination, risk and dependency tracking, status reporting, testing, and cutover support.
• Manage vendor and consultant performance, ensuring accountability to service expectations, contractual commitments, and agreed service levels.
• Support execution of IT governance standards, policies, procedures, and operational controls across the technology environment.
• Maintain comprehensive technology documentation, standard operating procedures (SOPs), and knowledge repositories.
• Identify opportunities for automation, process standardization, and operational efficiency improvements within IT operations and enterprise applications.
• Prepare operational dashboards, KPI reporting, and status updates for review by executive leadership.
• Support IT budgeting, forecasting, and technology planning initiatives in alignment with business priorities.
• Build scalable operational processes and documentation standards to support future organizational growth and expansion.
• Respond promptly to internal customers with professional, solution‑oriented communication and follow‑through.
• Perform additional duties as assigned to support company growth, operational success, and evolving technology needs.

• Bachelor’s degree in Information Technology, Business, Engineering, or a related field.
• Minimum of 10 years of progressive IT experience with increasing operational responsibility.
• At least 8 years of experience managing enterprise applications and IT operations environments.
• Experience working within MSP‑supported environments and managing MSP relationships.
• Strong project coordination and vendor management experience.
• Solid understanding of IT operations and service delivery in complex environments.
• Hands‑on experience with infrastructure and cloud support.
• Experience in enterprise application management, including business‑critical platforms.
• Knowledge of technology governance and operational controls.
• Understanding of…